Product Support Analyst

Description Requirements Summary Provide comprehensive application support to customers by promptly addressing inquiries regarding the functionality and usage of products across various communication channels Serve as the primary point of contact and liaison between the company and its customers fostering a collaborative and team-oriented environment Actively collect document and communicate customer feedback to the product development team to support continuous improvement of products and services Key Responsibilities - Collaborate closely with clients to gather and analyse business requirements identify challenges and recommend improvements workaround in warehouse operations Understanding of Support Operation process SLA etc Techno-Functional Support professional with a strong background in Java and SQL database management Provide L1 L2 L3 support for Java-based applications including debugging troubleshooting and resolving production issues Knowledge of ITIL processes incident problem and change management Define end-to-end warehouses processes solutions and application configurations aligned with agreed business objectives Analyse application logs and error messages to identify root causes Perform integration activities understanding of process definition testing deployment and testing support and documentation Coordinate with development team and product Managers to for JIRA activities and deliver high quality work Work with the product development team by proposing enhancements and improvements based on client feedback Monitor application and database performance propose improvements Work independently and collaboratively to achieve team goals and contribute to continuous process improvements Maintain up-to-date product industry knowledge and professional skills Analytical and problem-solving mindset with quick learning ability Ability to work under pressure and manage multiple priorities Collaborative team player with good interpersonal skills Basic Qualifications - Minimum Qualification BE BTech with 5 years working experience in Warehousing or Supply chain logistics Should be able to work in the rotational shifts as required ability to collaborate with diverse and geographically distributed cross-functional teams Understanding of Cloud infrastructure such as AWS Google Cloud Azure Reliability and deadline-driven approach Ability to forge a strong relationship with the customer and become trusted advisor Strong organizational skills time management skills Strong oral and written communication that effectively articulates complex ideas Ability to work independently and as a part of a team but also self-motivated Confident independent sense of ownership conscientious strong analytical and problem-solving skills good communication skill Preferred Qualifications - Experience in Warehouse Management System WMS preferably in Infor WMS SCE WM9 Experience in other best of the breed WMS products will be considered i e Exceed Blue Yonder Manhattan Associates SAP WMS or High Jump Have work experience in the implementation of IT software projects and understanding of technical elements in IT software such as HTML XML Programming languages SQL Apache reporting tools etc Experience working with troubleshooting tools like SUMO Logic JACK DB Splunk About Infor Infor is where ambition meets impact Join a global community of bold thinkers and innovators where your expertise doesn t just solve problems it shapes industries unlocks opportunities and creates real-world impact for billions of people At Infor you re not just building a career you re helping to build what s next Infor is a global leader in business cloud software products for companies in industry specific markets Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first leverages data science and integrates easily into existing systems Over 60 000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation For more information visit Our Values At Infor we strive for an environment that is founded on a business philosophy called TM PBM TM and eight Guiding Principles integrity stewardship compliance transformation principled entrepreneurship knowledge humility respect self-actualization We have a relentless commitment to a culture based on PBM TM Informed by the principles that allow a free and open society to flourish PBM TM prepares individuals to innovate improve and transform while fostering a healthy growing organization that creates long-term value for its clients and supporters and fulfillment for its employees Infor is an Equal Opportunity Employer We are committed to creating a diverse and inclusive work environment Infor does not discriminate against candidates or employees because of their sex race gender identity disability age sexual orientation religion national origin veteran status or any other protected status under the law If you require accommodation or assistance at any time during the application or selection processes please submit a request by following the directions located in the Fraud Awareness We have been made aware of unauthorized individuals posing as Infor recruiters including some who have made fraudulent offers of employment Please read our and protect yourself from recruitment scams Fraud Privacy Policy We value your privacy at Infor You may access our privacy policy