Product Support Supervisor

Job Description Job Description The Product Support Supervisor leads a team of Oracle Health Millennium application analysts responsible for delivering high-quality production support across critical clinical and operational workflows. This role ensures service excellence, stability, and continuous improvement of the client's Millennium environment while driving team performance, stakeholder satisfaction, and operational efficiency. Responsibilities Team Leadership & People Management Lead, coach, and develop a team of Millennium application support analysts across modules such as Orders, Clinicals, SurgiNet, Registration, Scheduling, Interfaces, and Ancillary systems. Manage staffing, shift coverage, workload distribution, and performance evaluations. Foster a culture of accountability, ownership, and continuous learning. Operational & Technical Oversight Oversee day-to-day production support activities including incident troubleshooting, service requests, configuration updates, and break/fix resolutions. Ensure adherence to SLAs, quality standards, ITIL processes, and change management controls. Drive root-cause analysis, problem management, and proactive monitoring to reduce recurring issues. Client & Stakeholder Collaboration Act as a primary escalation point for client stakeholders, clinical leaders, and cross-functional teams. Communicate status updates, risks, and action plans clearly and professionally. Partner with project teams for upgrades, new implementations, and workflow improvements. Process Improvement & Governance Establish best practices, knowledge management assets, and support playbooks. Identify automation opportunities, process gaps, and efficiency improvements. Track performance KPIs, produce operational dashboards, and support governance reviews. Quality & Compliance Ensure compliance with data security, audit guidelines, and healthcare IT controls. Maintain documentation integrity and enforce disciplined release/change processes. Qualifications Career Level - M1 About Us As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [Confidential Information] or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.