Azure Devops Engineer

3 days ago

Hyderabad Telangana, India CIEL HR Full time

Responsibilities Responsible for the customer support experience with Microsoft Own troubleshoot and solve customer technical issues using collaboration troubleshooting best practices and transparency within and across teams e g swarming Identify cases that require escalation either technically or strategically Create and maintain incident management requests to product group or engineering group Contribute to case deflection initiatives automation and other digital self-help assets to improve customer and engineer experience Provide ramp activities knowledge sharing technical coaching and mentoring Drive technical collaboration and engagement outside of CSS Product Engineering teams Services Support Regions Lead or participate in building communities with peer delivery roles may be workload or specialty specific Qualifications Language Advanced English level DevOps Systems Azure DevOps Services Azure DevOps Server formerly Team Foundation Server GitHub Enterprise Atlassian Cloud Technologies Microsoft Azure Amazon web services iCloud Languages and Compilers C C C JAVA HTML5 Developer Tools such as Visual Studio Unity Eclipse Excellent problem solving and troubleshooting skills with the ability to use various data collection tools and methodologies to analyze problems determine root cause and develop solutions Operate in a 24 X 7 Technical support this includes shift work and weekends Experience in one or more of these areas desirable Deep understanding of application lifecycle and agile development principals including but not limited to Boards - work items backlogs sprints and queries Repos - commits pushes pulls and branches Pipelines - builds releases and deployment groups Test - Unit and Load tests parameters configurations and runs Artifacts

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