Supervisor Retail Sales

Job Description www.rentomojo.com About The Company We, RentoMojo, were founded by IITM alums and serial entrepreneurs who worked out of almost every major city in India in his first five years of corporate career. Frustrated with the hassles of relocating from one place to the other, and tired of finding that perfect cluster of home essentials that suited their lifestyle. The spending youth, especially the millennials & Gen Z's prefer staying light, desire flexibility and are value conscious. Willing to experiment with new stuff across categories that make life simpler and not boring, these generations are also sensitive to our planet's sustainability. Our customers and employees identify with what we do , is what Geetansh Bamania, our Founder and CEO has to say. RentoMojo caters to the needs of the working professionals which is unmet due to nonavailability of furnished rental flats by offering furniture and appliances on rental basis, thus, providing more flexibility than owning the expensive furniture and appliances. Currently, we have 130,000+ subscribers with a typical rental period of 1214 months. The current market size (as per a recent report by Grant Thornton) is estimated to be US$ 4.1 Billion and expected to grow to US$ 13 Billion by 2025. With 1000+ people operations, the company has a presence in 16 cities across India. Looking back, Rentomojo has not only made a new market of lease which never existed for the consumer, they have also become market leaders in the consumer rental industry. Unlike the norm, they are now seeing a reverse trend wherein a version of ours is being copied in the US and UK. We are also profitable at monthly PAT since Oct 2021. Five Pillars Of Our Culture Zoom InZoom Out : - We zoom in and go micro; our focus would be doing better in everything, including things we already do well. - We zoom out a lot for creating successful pilots that can potentially scale into a lot of value add in the future, like strengthening our offline presence. Enterprising Mindset: If you are bold enough, you will have life changing growth opportunities here. - We will continue to expand the responsibilities of hungry and willing people. If you are ready to do what you have never done, you will find roles that you have never managed. - Growing people from within was a significant contributor to the Fortune employers choice award that we won in 2022 and more importantly that's one of the biggest reasons of our success & continued momentum Frugality: Measure Twice and Cut once. - It is always easy to spend more money to get more done, but it lacks any form of challenge. We have to grow and become better without a proportionate increase in cost. - For every penny that we spend or that we put up to spend, expect a lot of discussions, debates and conversations. Planning is going to be important, data has to be the foundation, detailing will be a must and world class execution is the only way we will move forward in this journey. Accountability: Less Why, more How. - We will always have more to bite than we can chew, we will always have to make choices and prioritize while we progress. We can have hundreds of reasons behind why something can not be done, but we have to remain focused on the how of things. The focus on how will help us find ways to get done, what needs to get done. Think, decide, play and act for the long term. - The only time we will make short term decisions is when they help us in the longer term. To me, the long term is all about consistency and not intensity. Recent Media Coverage: YourStory , Dec 2022 The Core Team Geetansh Bamania - Founder & CEO Ketan Krishna - People & Governance Head Prabhat Verma - VP of Engineering, Data & Product Hakim Ujjainwala - Head of Capital and Resourcing Shivendu Ojha - Customer Operations and Sales Rohan Kulkarni - Head of Corporate Finance and Strategy Aman Jha - Head of Operations & Procurement Akash Jangid - Chief of Staff Dhruv Wahal - AVP - Growth and Marketing ROLE :Supervisor Retail Sales LOCATION :Pune(Wakad) NUMBER OF DIRECT REPORTEES : Individual contributor role KEY RELATIONSHIPS REPORTS TO : Retail City Lead Responsibilities - Lead and motivate a team of retail sales associates, fostering a positive and high-performance work culture. - Achieve and exceed sales targets by effectively managing the sales process, customer engagement, and conversions - Drive in store ratings & reviews. - Train, coach, and mentor sales team members to enhance their product knowledge, sales techniques, and customer service skills. - Monitor sales performance metrics and KPIs, providing regular feedback and implementing strategies to optimize performance. - Maintain a deep understanding of RentoMojo's product and service offerings, pricing strategies, and competitive landscape. - Ensure compliance with company policies, procedures, and standards of service, - As an active voice of customer ,Collaborate with cross-functional teams, including marketing, operations,customer support,and Logistics to streamline processes and enhance the overall customer experience. - Handle customer escalations and resolve any issues or complaints in a timely and professional manner. - Stay updated on industry trends, market developments, and emerging technologies to identify opportunities for innovation and growth. Requirements - Bachelor's degree in any field - Minimum of 2 years of experience in retail sales or customer experience/support with hands- on experience of handling sales/support associates - Proven track record of achieving and exceeding sales targets in a fast-paced retail environment. - Strong leadership abilities with experience in mentoring and motivating a team of sales associates. - Excellent communication and interpersonal skills, with the ability to build rapport and establish long-term customer relationships. - Analytical mindset with the ability to interpret sales data and make data-driven decisions. - Strict adherence to store timings - Knowledge of data entry and proficiency in excel or Google sheets - Should be technologically sound - Passion for delivering exceptional customer service and creating memorable shopping experiences. Visit our career page here Skills: communication,retail,technological literacy,proficiency in excel,customer,customer experience,sales performance metrics,customer service,sales,interpersonal skills,customer engagement,team leadership,mentoring,retail sales,data analysis,sales process management