Business Analyst, OPTIMA Operations

3 weeks ago

Chennai, Tamil Nadu, India Amazon Full time
Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.

The candidate will leverage data analysis tools like SQL, Excel, and other data management systems to extract and examine data, driving informed decision-making. By monitoring existing metrics and developing new ones in collaboration with internal teams, identify opportunities to enhance processes and systems. Design and implement reporting solutions that empower stakeholders to effectively manage the business. Additionally, support cross-functional teams in the day-to-day execution of program implementation and lead small to medium operational enhancement projects, driving continuous improvement and optimizing outcomes.

Key job responsibilities
- Retrieve and analyze data using SQL, Excel, and other data management systems.
- Monitor existing metrics and create/implement new metrics where needed, partnering with internal teams to identify process and system improvement opportunities.
- Design and implement reporting solutions to enable stakeholders to manage the business and make effective decisions.
- Support cross-functional teams on the day-to-day execution of the existing program implementation.
- Drive small to medium operational enhancement projects.
- Bachelor's degree or equivalent
- Experience in Excel (macros, index, conditional list, arrays, pivots, lookups)
- Bachelor's degree in business or analytical discipline
- Knowledge of SQL
- Knowledge of Python, VBA, Macros, Selenium scripts- 3+ years of complex Excel VBA macros writing experience
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Are enrolled in or have completed a Bachelor's degree in business or analytical discipline

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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