Process Lead

At Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cuttingedge technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.

Key job responsibilities
The candidate actively seeks to understand Amazon's core business values and initiatives, and translates those into everyday practices. Some of the key result areas include, but not limited to:

• Experience in managing process and operational escalations

• Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal

• Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations

• Communicate and take the lead role in identifying gaps in process areas and work with all stakeholders to resolve the gaps

• Be a SME for the process and a referral point for peers and junior team members

• Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources

• Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes

• Ability to perform deep dive in the process and come up with process improvement solutions

• Shall collaborate effectively with other teams and subject matter experts (SMEs), Language Engineers (LaEs) to support launches of new process and services
• A Bachelor's Degree and relevant work experience of 3+ years.

• Excellent level of English and either of Spanish/French/Italian/Portuguese, C1 level.

• Candidate must demonstrate ability to analyze and interpret complex SOPs.

• Excellent problem-solving skills with a proactive approach to identifying and implementing process improvements.

• Strong communication and interpersonal skills to effectively guide and mentor associates.

• Ability to work collaboratively with cross-functional teams.

• Thoroughly understand multiple SOPs and ensure adherence to established processes.

• Identify areas for process improvement and SOP enhancement, and develop actionable plans for implementation.

• Lead and participate in process improvement initiatives.

• Comfortable working in a fast paced, highly collaborative, dynamic work environment · Willingness to support several projects at one time, and to accept re-prioritization as necessary.

• Adaptive to change and able to work in a fast-paced environment. - Experience with Artificial Intelligence interaction, such as prompt generation.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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