Content Quality Administrator

Company DescriptionBelieve is one of the worlds leading digital music companies Believes mission is to develop localartists and labels in the digital ecosystem by providing them the solutions they need to grow theiraudience at each stage of their career and development Its 2 020 employees in more than 50 countries aim to support local artists and labels with a uniquedigital expertise respect fairness and transparency To support our fast-growing presence on all continents we are constantly looking for newBelievers to join us and make a stronger and more positive impact on the music industry Believe is listed on compartment A of the regulated market of Euronext Paris Ticker BLV ISIN FR0014003FE9 www believe comReady to setthetone with BelieveAs part of its Content Operations business Believe s TuneCore Service is currently looking for a Content Quality Administrator of TuneCore for India Working within our international Content team the candidate will perform the following tasks both internationally and for the local market specifically focusing on music content of TuneCore which includes Reviewing the content Metadata as per the store guidelines submitted by the artist Ensure Quality checks for all responses of tickets mails and responses to the TuneCore artists which is done via Zendesk software Ensure to improve the Ticket satisfaction score and rating that is done for the artists Ensure proper coordination with the central team of Believe and TuneCore for the release validation process Ensure on time customer support for all the client in TC with relevant solutions following the SLA Research and find patterns to prevent unsatisfied rating and activity of Zendesk ticketed replies to the artists Investigate potential occurrences of unsatisfied tickets and activity and report to management Provide reporting on customer and product issues In addition to it Believe s TuneCore Service s mission is to offer cutting-edge distribution and publishing technologies innovative artist tools and best-in-class services that empower artists labels and managers to reach worldwide audiences maximize their music sales revenue and access the tools they need to grow and sustain their careers without surrendering their independence Qualifications Bachelor s Degree Keen interest in music industry new technologies digital music platforms etc Should have been mandatorily working on Zendesk with minimum of 2-3 years Good communication skills Experienced in Customer support and reporting Proactive and willing to improve process and tools Organized reliable and independent Motivated and curious you know how to prioritize the work given Team spirit Proficient using Microsoft Office Fluency in English is mandatory both written and spoken Strong attention to detail Understand the importance of good customer service Extensive music knowledge US International and or a willingness to keep up to date with current music Additional InformationBenefits Believe Flexibility Just punch in leaves not intime and out time Office perks a game of foosball table tennis to bat the afternoon lacklustre free event pass for exclusive and limited shows music subscription etc Wellbeing Caring by EUTELMED professionals are at your disposal for advice and support in your own language and culture Transperancy engaged in secondary activity just disclose it to us Sustainability You can be a part of CSR program represent yourself as a shaper and contribute to a better future Disclaimer Believe strongly promotes equal treatment regardless of race ethnicity nationality gender sexual orientation socio-economic status age marital or civil partner status pregnancy or maternity physical abilities religious beliefs political beliefs or other ideologies