Support Engineer III, REALM HYD

3 weeks ago

Hyderabad, Telangana, India Amazon Full time
The REALM Team in Hyderabad is looking for a Support Engineer who will act as first level support for all incoming production software application issues dealing with near 100+ different services in Amazon Transportation Technology. DevOps Engineer will be specializing in application support of WW Amazon transportation systems.
Your solutions will impact our customers directly This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.

Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Java, Python, Perl, Bash), performing SQL queries, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

Key job responsibilities
* As a Support Engineer you will:
* Play vital role in helping us leverage supporting and developing technologies on any platform to increase global collaboration, increase efficiency, and meet our controller ship requirements
* Directly work with development teams to improve the applications built by conducting technical mitigations and deep dives on reported issues to find the cause and corrective actions
* Work with our other technical teams to ensure the design is effective and complements of our in house custom developed applications across platform stacks (including SQL, Java/.NET/C#/Perl/Python) or SaaS
* Work on proactive detection mechanism to report dip in software performance by building efficient metrics/monitors/alarms using our in house tools
* Build tools and automations to optimize the system, simplify processes, etc.- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • Support Engineer III, REALM HYD

    2 weeks ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    The REALM Team in Hyderabad is looking for a Support Engineer who will act as first level support for all incoming production software application issues dealing with near 100+ different services in Amazon Transportation Technology. DevOps Engineer will be specializing in application support of WW Amazon transportation systems.Your solutions will impact our...

  • Support Engineer III, REALM HYD

    2 weeks ago

    Hyderabad, Telangana, India Amazon Full time

    The REALM Team in Hyderabad is looking for a Support Engineer who will act as first level support for all incoming production software application issues dealing with near 100+ different services in Amazon Transportation Technology. DevOps Engineer will be specializing in application support of WW Amazon transportation systems.Your solutions will impact our...

  • System Development Manager III, REALM-HYD

    2 weeks ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    The REALM Team in Hyderabad is looking for a System Dev Manager with the experience to manage all aspects of a mission-critical engineering support organization and a strong delivery record to execute strategic, cross-functional operations and technology projects. This position involves regular communication with senior management on status, risks and change...

  • Support Engineer IV, REALM

    3 weeks ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    REALM Team in Hyderabad is looking for a Software Support Engineer who will act as first level support for all incoming production software application issues dealing with near 200 different services in ATS Org. Support Engineer will be specializing in application support of WW Amazon Trans Systems.Your solutions will impact our customers directly This job...

  • System Development Manager III, REALM-HYD

    3 weeks ago

    Hyderabad, Telangana, India Amazon Full time

    The REALM Team in Hyderabad is looking for a System Dev Manager with the experience to manage all aspects of a mission-critical engineering support organization and a strong delivery record to execute strategic, cross-functional operations and technology projects. This position involves regular communication with senior management on status, risks and change...

  • System Development Manager III, REALM-HYD

    2 weeks ago

    Hyderabad, Telangana, India Amazon Full time

    The REALM Team in Hyderabad is looking for a System Dev Manager with the experience to manage all aspects of a mission-critical engineering support organization and a strong delivery record to execute strategic, cross-functional operations and technology projects. This position involves regular communication with senior management on status, risks and change...

  • System Development Engineer, REALM

    2 weeks ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    The REALM Team in Hyderabad is looking for a System Dev Engineer/DevOps who will act as first level support for all incoming production software application issues dealing with near 100+ different services in Amazon Transportation Technology. DevOps Engineer will be specializing in application support of WW Amazon transportation systems.Your solutions will...

  • Support Engineer III

    2 weeks ago

    Hyderabad, Telangana, India myGwork - LGBTQ+ Business Community Full time

    Job DescriptionThis job is with Amazon, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionREALM EPIC team in Hyderabad is looking for a Software Support Engineer/DevOps who will act as first level support for all incoming production software...

  • System Development Engineer, REALM

    2 weeks ago

    Hyderabad, Telangana, India Amazon Full time

    The REALM Team in Hyderabad is looking for a System Dev Engineer/DevOps who will act as first level support for all incoming production software application issues dealing with near 100+ different services in Amazon Transportation Technology. DevOps Engineer will be specializing in application support of WW Amazon transportation systems.Your solutions will...

  • System Development Engineer, REALM

    3 weeks ago

    Hyderabad, Telangana, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION:The REALM Team in Hyderabad is looking for a System Dev Engineer/DevOps who will act as first level support...

  • System Development Engineer, REALM

    1 week ago

    Hyderabad, Telangana, India Amazon Full time

    The REALM EPIC Team in Hyderabad is looking for a System Development Engineer to join a team that integrates and manages innovative solutions that lead to improvements in Amazon Transportation. Amazon transportation and Deliver Experience encompasses all of the operations that deliver worldwide shipments to and from our fulfillment centers and third party...

  • Customer Support Analyst III/IV

    3 weeks ago

    Hyderabad, Telangana, India GHX Full time

    General SummaryA Customer Support Analyst Level III works within the Customer Support Center to meet the needs of GHX's important customers. The CSA-III will develop a strong working knowledge of our leading edge GHX Internet B2B exchange system and growth products, the Customer Support knowledge base, and Customer Support administrative tools. With this...

  • System Development Engineer, REALM

    7 days ago

    Hyderabad, Telangana, India myGwork - LGBTQ+ Business Community Full time

    Job DescriptionThis job is with Amazon, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionThe REALM EPIC Team in Hyderabad is looking for a System Development Engineer to join a team that integrates and manages innovative solutions that lead to...

  • Product Designer Iii

    4 weeks ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire Brands Hyderabad Support CenterInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies The companys technology hub Inspire Brands Hyderabad Support Center India will lead technology innovation and product development for the organization and its portfolio of distinct brands The...

  • Tech Support Specialist III

    7 days ago

    Hyderabad, Telangana, India myGwork - LGBTQ+ Business Community Full time

    Job OverviewA Support Engineer III role is available with Amazon, an inclusive employer and a member of myGwork - LGBTQ+ Business Community. The team operates in the AWS Solutions organization, focusing on delivering business applications that cater to millions of companies worldwide. We accelerate our customers' businesses through intuitive and...

  • Software Development Manager III, Geospatial

    2 weeks ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Address Intelligence and Experience (AIX) team is part of Amazon Last Mile Technology and is responsible for ensuring best-in-class delivery experience for customers who shop on Amazon. The AIX team does this by learning all it can about every possible delivery location on the planet and using these inputs to drive faster delivery speed, lower cost and with...

  • Support Engineer II, Selling Partner Experience, Selling Partner Experience

    2 weeks ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Org Details:The Selling Partner Experience team in Hyderabad (SPEx Hyd) supports some of the key business and tech initiatives of the Selling Partner Services org. Our team works with product leaders on (a) ensuring the accuracy of Fees charged to Selling Partners, (b) identifying and mitigating financial risk based on fee transactions, (c) supporting robust...

  • Product Development Engineer III

    4 weeks ago

    Hyderabad, Telangana, India Phenom Full time

    Job Requirements Phenom People is looking for a full-time Product Development Engineer III - Backend to join our Engineering team in Hyderabad, Telangana, India. The Product Development Engineer III - Backend will be responsible for developing and maintaining backend applications and services. The successful candidate will have a strong technical...

  • Program Manager III, Guaranteed Remediation Experience

    2 weeks ago

    Hyderabad, Telangana, India ADCI HYD 16 SEZ Full time

    A-to-Z Guarantee is Amazon's primary mechanism for protecting customers when they encounter a negative order experience with a third-party seller. We focus on helping Customers easily report a problem when something goes wrong, Sellers to effectively resolve these problems for our customers, and Amazon systems & associates to efficiently adjudicate decisions...

  • Engineer III, Electrical

    3 weeks ago

    Hyderabad, Telangana, India myGwork Full time

    This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Work Schedule Other Environmental Conditions Office Job Description About company: Thermo Fisher Scientific Inc. is the world leader in serving science, with...