Principal Member of Technical Staff

Job Description Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc. We are seeking a highly skilled Senior Software Developer to join our Health Applications team in building cutting-edge EHR products. This role involves leveraging cloud technologies, microservices architecture on Kubernetes, modern UI frameworks, and innovative Conversational and Generative AI capabilities. As an experienced technical expert, you will play a pivotal role in designing and implementing robust, scalable, and high-quality solutions while collaborating with a team of engineers across the globe. Architect, design, and implement end-to-end AI-based automation solutions for cloud based EHR products.. Develop and scale AIOps systems leveraging machine learning for anomaly detection, root cause analysis, predictive maintenance, and self-healing of EHR environments. 4+ years of relevant experience in software development, automation engineering, or related fields, including substantial experience with AI/ML frameworks in any of cloud platforms OCI, AWS, Azure, GCP. Proven expertise implementing AI/ML solutions in production, preferably focused on AI operations (AIOps), automation, observability As a member of the software engineering division, you will take an active role in the definition and evolution of standard practices and procedures. You will be responsible for defining and developing software for tasks associated with the developing, designing and debugging of software applications or operating systems. This position offers a unique opportunity to contribute hands-on to the development of cloud-centric applications from the ground up, influencing both technical and business strategies. You will work closely with cross-functional teams, driving technical excellence and innovation in product development. Key Responsibilities: .Design, develop, and implement advanced EHR solutions using cloud-native technologies, microservices, and Kubernetes. .Collaborate with engineering teams to architect scalable and maintainable systems. .Drive the adoption of modern UI frameworks and AI technologies to enhance product capabilities. .Ensure high-quality engineering standards through code reviews, testing, and best practices. .Provide technical guidance and mentorship to team members, fostering a culture of innovation and excellence. Serve as an expert escalation point by triaging complex customer-reported issues that require in-depth technical analysis beyond Tier 1 and Tier 2 support. Perform thorough root cause analysis of critical incidents, utilizing advanced diagnostic tools and collaborating with development, engineering, and product teams as needed. Document findings, recommend solutions or workarounds, and drive effective resolution of issues to minimize impact on customers. Continuously contribute to knowledge sharing and process improvements to enhance the efficiency of the support function Being hands-on is a critical requirement for this role. .Experience in Solution Design: Proven experience in designing solutions for customer engagements, specifically in the EHR and Healthcare Integration space. .Programming Expertise: Proficient inJava,with experience in scripting languages such as Python and Shell for automating and optimizing workflows in clinical applications. .Microservices and Kubernetes: In-depth understanding of microservices architecture and Kubernetes for scalable, cloud-native EHR applications. .Provide 24X7 on call support for our customers. .Database Proficiency: Strong knowledge of database query languages such as SQL, with experience in managing healthcare data securely and efficiently. .Data Standards and APIs: Solid understanding of XML, JSON, REST APIs, and HL7/FHIR standards for interoperability between healthcare systems. .Risk Management and Resolution: Ability to identify potential risks and problem areas in EHR integrations, and develop procedures for effective workarounds and resolutions tailored to healthcare workflows. .Integration Ecosystem Expertise: Broad knowledge across integration processes associated with EHR systems, such as connecting healthcare-specific SaaS, partner products/services and third-party systems. .Automation and SOP Development: Develop and automate SOPs for EHR integrations and clinical application services to improve operational efficiency. .Customer Support and Implementation Guidance: Respond to customer queries, provide implementation guidance, and support the deployment of EHR solutions. .Knowledge Base Development: Build and maintain a comprehensive knowledge base on EHR services, New Millenium product best practices, and troubleshooting techniques. .Agile Development Practices: Work in a global Agile development environment, enhancing processes to achieve higher productivity in a continuous delivery setup and deliver superior New Millenium products to customers. .Continuous Learning and Innovation: Stay up-to-date on the latest New Millenium technologies, Oracle EHR advancements, and healthcare IT best practices through continuous learning. .Software Development: Participate in tasks related to developing, designing, and debugging software applications or operating systems, ensuring adherence to the highest standards of quality and security. Career Level - IC4