▷ 3 Days Left Client Services Associate

About ONSTO Media Production House ONSTO (One Stop) Media House is a full-service media production studio based in Bengaluru, offering end-to-end creative solutions — studio rentals, video shoots, podcast production, post-production editing, graphic design, live streaming, branding, and content strategy. 📍 Location: 175, EPIP Zone Whitefield Rd, KIADB Export Promotion Industrial Area, Brookefield, Bengaluru, Karnataka 560066 About the Role We’re looking for fresh, energetic graduates who are passionate about media, client communication, and creative coordination to join us as Client Services Associates. This is an entry-level opportunity for candidates who enjoy talking to people, coordinating with creative teams, and helping clients bring their ideas to life. You’ll receive full training and hands-on mentorship to grow your career in media production, client servicing, and brand communication. Key ResponsibilitiesClient Communication (Inbound & Outbound) - Handle inbound and outbound calls, emails, and text communication with clients in a professional and friendly manner. - Understand client requirements and pass information accurately to internal teams. - Follow up with clients on project progress, approvals, and feedback. - Maintain clear, timely, and courteous communication across all channels (phone, email, text, WhatsApp, etc.). Client Coordination & Relationship Building - Act as a support point between clients and internal creative/technical teams. - Help onboard new clients and collect project requirements. - Keep clients informed about shoot schedules, edits, and delivery timelines. - Ensure client satisfaction and build positive, long-term relationships. Project Support & Internal Collaboration - Assist in coordinating between production, post-production, design, and marketing teams. - Track project progress and update reports or trackers regularly. - Learn how to manage project deadlines and escalate delays proactively. Sales & Upsell Support - Identify and communicate client needs that can lead to upselling or cross-selling of additional services (branding, live streaming, design, etc.). - Support in preparing proposals, quotations, and promotional materials. Reporting & Documentation - Maintain CRM records, contact logs, and client databases. - Record all communication details (calls, texts, emails) accurately. - Assist in creating performance and client satisfaction reports. Who Can Apply - Fresh graduates (any discipline) — preferably from Communications, Business, Media, or Marketing background. - Excellent communication skills in English (knowledge of local languages is a plus). - Comfortable with making and receiving calls, emails, and text communication daily. - Passionate about media, content creation, and client service. - Organized, detail-oriented, and eager to learn. - Basic familiarity with social media, video content, or creative workflows (training will be provided). Why Join ONSTO? - Get hands-on exposure to real client projects in the creative and media industry. - Learn client communication, coordination, and project management skills. - Work directly with top brands, influencers, and creative teams. - Clear career path into Client Servicing, Marketing, or Business Development roles. - Fun, collaborative, and creative workspace in Bengaluru’s top tech-media hub. Work Details - Location: Bengaluru (Whitefield / EPIP Zone) - Mode: Onsite - Timings: Standard office hours (may vary based on shoots or client schedules) - Reports To: Head of Client Services / Business Development Performance Indicators - Quality and consistency of client communication (calls, emails, text) - Client satisfaction and feedback - Team coordination and project contribution - Timely task completion and learning progress -