▷ [Urgent] Help Desk Agent (Freshers)

2 weeks ago

Noida, India Straive Full time

Summary: This role provides critical support to authors, editors, and other stakeholders by responding to inquiries and escalating complex issues. The ideal candidate will possess strong communication and problem-solving skills, and a commitment to providing high-quality service. Responsibilities: 1. Respond to a wide range of inquiries from authors and other stakeholders, utilizing standard operating procedures (SOPs) and internal knowledge bases. 2. Escalate complex or non-standard inquiries to the appropriate team or individual. 3. Maintain accurate records of all interactions and inquiries. 4. Provide timely and helpful responses to inquiries, ensuring a positive user experience. 5. Assist authors with various manuscript-related queries. 6. Collaborate with internal teams to ensure efficient resolution of inquiries. 7. Contribute to the continuous improvement of support processes. 8. Identify and document common issues and suggest improvements to SOPs and knowledge base content. Qualifications: The candidate should have an undergraduate degree in any discipline with following skills. 1. Excellent communication skills (written and verbal). 2. Strong problem-solving and analytical skills. 3. Ability to work independently and as part of a team. 4. Knowledge of journal publishing processes (preferred). 5. Ability to handle multiple tasks and prioritize effectively. 6. Ability to work in a fast-paced environment.

  • Help Desk Agent

    2 weeks ago

    Noida, India Straive Full time

    Summary:This role provides critical support to authors, editors, and other stakeholders by responding to inquiries and escalating complex issues. The ideal candidate will possess strong communication and problem-solving skills, and a commitment to providing high-qualityservice.Responsibilities:1. Respond to a wide range of inquiries from authors and other...

  • Help Desk Agent

    2 weeks ago

    Noida, India Straive Full time

    Summary:This role provides critical support to authors, editors, and other stakeholders by responding to inquiries and escalating complex issues. The ideal candidate will possess strong communication and problem-solving skills, and a commitment to providing high-qualityservice.Responsibilities:1. Respond to a wide range of inquiries from authors and other...

  • Help Desk Agent

    2 weeks ago

    Noida, India Straive Full time

    Summary: This role provides critical support to authors, editors, and other stakeholders by responding to inquiries and escalating complex issues. The ideal candidate will possess strong communication and problem-solving skills, and a commitment to providing high-quality service. Responsibilities: 1. Respond to a wide range of inquiries from authors and...

  • Help Desk Agent

    2 weeks ago

    Noida, India Straive Full time

    Summary:This role provides critical support to authors, editors, and other stakeholders by responding to inquiries and escalating complex issues. The ideal candidate will possess strong communication and problem-solving skills, and a commitment to providing high-qualityservice.Responsibilities:1. Respond to a wide range of inquiries from authors and other...

  • Help Desk Agent

    1 week ago

    Noida, India Straive Full time

    Summary: This role provides critical support to authors, editors, and other stakeholders by responding to inquiries and escalating complex issues. The ideal candidate will possess strong communication and problem-solving skills, and a commitment to providing high-quality service. Responsibilities: 1. Respond to a wide range of inquiries from authors and...

  • Help Desk Agent

    5 days ago

    Noida, India Straive Full time

    Summary:This role provides critical support to authors, editors, and other stakeholders by responding to inquiries and escalating complex issues. The ideal candidate will possess strong communication and problem-solving skills, and a commitment to providing high-qualityservice.Responsibilities:1. Respond to a wide range of inquiries from authors and other...

  • Help Desk Coordinator

    7 days ago

    New Delhi, Noida, India Mayanks It Solutions Full time ₹ 3,50,000 - ₹ 6,50,000 per year

    Resolve help desk service calls using documented procedures. Support IT staff members on support work. Handle routine Help Desk calls to ensure timely resolution. Handle Help Desk ticketing system through Track IT. Must have IT Experience. Required Candidate profileAspiring Candidate should be Young, dynamic energetic promising with Technical Experience in...

  • It Help Desk Analyst

    2 weeks ago

    Noida, Uttar Pradesh, India SDG Corporation Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    SDG is a global cybersecurity, identity governance, risk consulting and advisory company that advises and partners with clients to address their complex security, compliance and technology needs and delivers on strategy, transformation, and long-term management of their cybersecurity and IAM programs. We help some of the largest brands in the world realize...

  • MERN / React Developer Intern

    1 week ago

    Noida, Uttar Pradesh, India URGENT IT SOLUTION Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Walk in Interview –MERN / React Developer InternPosition: MERN / React Developer InternEmployment Type: Full-time (Walk-in Interview)Experience: FresherLocation:[Link]Salary: Unpaid InternshipAbout UsUrgent IT Solution Pvt Ltd is a dynamic digital-agency specialising in website design, web applications and digital marketing. We value creativity,...

  • Front Desk Executive

    7 days ago

    Noida, India Opportunity One Step Solution Pvt. Ltd. Full time

    We are looking for a pleasant **Front Desk Executive **to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. The goal is to make guests and visitors feel comfortable and valued while on our...