Senior Manager

3 weeks ago

Bengaluru, Karnataka, India Omega Healthcare Full time
Job Description

About The Role

Senior Manager-AR

About The Role

- Meet all Client Service Level Agreements (deliverables)
- Ensure the team understands client specific training requirements / needs etc.
- Analyze performance results of the team and implement process improvements
- Determine appropriate staff levels and implement strategies to ensure efficient operations
- Work with support departments to ensure staffing strategies are effectively executed
- Act as single point contact for the Managers for all their client and team members related needs and create a harmonious work environment
- Escalate performance related issues with respect to his TLs to SDH on a timely manner.
- Escalate client complaints to SDH and resolve escalated customer issues, CAPA to be taken
- Capable to manage the Managers, Team Leaders & the associates.
- Development of Strategic plans for Operational Activity. Implement and Manage Operational plan.
- To ensure client satisfaction by the delivery of quality services and quality products
- Analyze weekly / Monthly and Yearly performance and come up with the plans to increase the performance of the team.
- Minimum 12+ years of experience in US Healthcare
- Strong knowledge in concepts of AR
- Good Communication Skill
- Business Acumen Skill
- Financial Acumen Skill
- Problem Solving Skill
- Good Project Management & People Management Skill
- Good Leadership Skill

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