Engineer, Application Management

ABOUT US LSEG London Stock Exchange Group is more than a diversified global financial markets infrastructure and data business We are dedicated open-access partners with a commitment to excellence in delivering the services our customers expect from us With extensive experience deep knowledge and worldwide presence across financial markets we enable businesses and economies around the world to fund innovation manage risk and create jobs It s how we ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility stability and trust that enable our customers to pursue their ambitions with confidence and clarity LSEG is headquartered in the United Kingdom with significant operations in 70 countries across EMEA North America Latin America and Asia Pacific We employ 25 000 people globally more than half located in Asia Pacific LSEG s ticker symbol is LSEG OUR PEOPLE People are at the heart of what we do and drive the success of our business Our culture of connecting creating opportunity and delivering excellence shape how we think how we do things and how we help our people fulfil their potential We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives We break down barriers and encourage teamwork enabling innovation and rapid development of solutions that make a difference Our workplace generates an enriching and rewarding experience for our people and customers alike Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise As a global organisation spanning 70 countries and one rooted in a culture of growth opportunity diversity and innovation LSEG is a place where everyone can grow develop and fulfil your potential with meaningful careers Role Profile Engineer - Application Management would be member of LSEG Post Trade Solution TradeAgent Production Support team that handles the Level 2 support for primarily production and some of the other Non Production Envs This role is associated with the management of the testing build and implementation of releases and also any independent infrastructure and environment support Working in the wider Application Support Team - the focus will be on delivering the change program across all lifecycles from dev test uat to Member Test and Production environments A production focused approach will be required with resilience operational readiness performance and production support being at the forefront of delivery Would be required to work on Morning Day or Night shift based on UK time according to the monthly roster Out of hours support overnight and across weekends and Bank Holidays is frequently needed Should be able to provide on-call support Strong business knowledge is required for working with business teams during investigations They may be required to provide detailed technical support for developers producing bug fixes new releases of these applications Must be self-motivating with the ability to prioritize workload Key Responsibilities Support of the LSEG Post Trade Solution TradeAgent application Support of a critical element of the London financial infrastructure Resolve Incidents and Problems Monitor ServiceNow for Incidents and Problems Analyse problems and decide on suitable resolutions Apply resolutions following the Post Trade Change Management procedure Report status to relevant business and IT teams Record progress of incident resolution in ServiceNow Follow documented incident management procedures Bug fixes and enhancements to Post Trade products Help design solutions for long term fixes for application bugs and minor functionality enhancement requests Implement application fixes Update code repository with source code changes where necessary Update relevant WIKI documentation with changes Co-ordinate the Release process for new releases Work to the ITIL standard following Post Trade policies Building and supporting environments Configuring monitoring and logging software Datadog preferably on all resources of the application service Maintain working relationship with business teams and business management Should be willing to work on Morning Day or Night shift based on UK time according to the monthly roster Out of hours support On-call support Be available for overnight support of production services to ensure successful completion of processing Respond to overnight calls and deal with issues Support weekend releases and maintenance work Consultancy Provide consultancy during bug fixes design and implementation Act as subject matter experts for the application and the relevant business domain Assist in project related work Carry out requirements as defined by project team Quality check potential changes Review development release packages prior to production deployment Provide benefit of experience in the business area and application DR Daily KRI Monthly Service Review Participate in Production out of hours activities such as Disaster Recovery exercise Work with Service management and chip in the monthly service review with Stakeholders Work with Op Risk team to publish daily KRI to Stakeholders PERSON SPECIFICATION Education Degree educated preferably in a technical field Required skills and experience Excellent problem-solving and analytical skills Strong understanding of product development lifecycle and methodologies Good knowledge of DevOps and its related Technologies CI CD Jenkins Ansible Kafka Good knowledge of AWS Cloud Technologies EC2 EBS RDS VPC Aurora MSK ALB ECR Knowledge of GCP Anthos Kong API Gateway Good UNIX Linux System Administration skills Good SQL Coding skills Oracle SQL Good Scripting skills Shell scripting Python Experience in Configuring and monitoring using DataDog Exposure to XML Experience with IBM MQ Preferred Knowledge of Network Diagnostics Web Servers Hands-on in version control repository Deployment Ideally bitbucket GitLab Docker Terraform Terragrunt Flyway Liquibase Experience in Service Now Person Specification Good communication skills Willing to adopt Hybrid working mode and work in Bangalore Office Good to have ITIL or AWS certification Experience in Financial or an investment banking environment or clearing service environment Knowledge of Trade Life Cycle services Familiarity with financial products and financial terms Excellent analytical skills Attention to Detail and problem-solving abilities Solid technical background in the core technologies with several years of experience Ability to communicate clearly and concisely to IT business teams and to senior management Strong negotiation influencing skills able to overcome resistance and reach consensus and compromise in order to attain the required objective Proud to share LSEG in the India is Great Place to Work certified Jun 25 - Jun 26 Learn more about life and purpose of our company directly from India colleagues video Join us and be part of a team that values innovation quality and continuous improvement If you re ready to take your career to the next level and make a significant impact we d love to hear from you LSEG is a leading global financial markets infrastructure and data provider Our purpose is driving financial stability empowering economies and enabling customers to create sustainable growth Our purpose is the foundation on which our culture is built Our values of Integrity Partnership Excellence and Change underpin our purpose and set the standard for everything we do every day They go to the heart of who we are and guide our decision making and everyday actions Working with us means that you will be part of a dynamic organisation of 25 000 people across 65 countries However we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce We are proud to be an equal opportunities employer This means that we do not discriminate on the basis of anyone s race religion colour national origin gender sexual orientation gender identity gender expression age marital status veteran status pregnancy or disability or any other basis protected under applicable law Conforming with applicable law we can reasonably accommodate applicants and employees religious practices and beliefs as well as mental health or physical disability needs You will be part of a collaborative and creative culture where we encourage new ideas We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives Our charity the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence Colleagues can get involved through fundraising and volunteering LSEG offers a range of tailored benefits and support including healthcare retirement planning paid volunteering days and wellbeing initiatives Please take a moment to read this carefully as it describes what personal information London Stock Exchange Group LSEG we may hold about you what it s used for and how it s obtained If you are submitting as a Recruitment Agency Partner it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice