High Salary: Analyst

Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com Profile Bachelor s degree or equivalent About 1-3 years of experience in data entry or equivalent experience in real estate would be an advantage Experience dealing with legal documents company registers corporate records Ability to manage large datasets without compromising accuracy or quality Strong organizational skills time management and attention to detail Ability to assess and handle multiple priorities Ability to work independently and meet deadlines Solution oriented approach problem-solving aptitude Exhibits positive attitude and flexibility Ability to work independently but also an excellent team player Proficiency with MS Office standard applications advanced excel skills would be an advantage Fluent in English any other language would be an advantage especially Spanish German or French Willing and looking to consolidate and grow your skills and talents in the long term with a company that works in a strong team and results-based environment Responsibilities Perform database entry update and review related to corporate and asset data governance for European companies and assist with the further development of the database including but not limited to the following Accurately enter and update data in databases and document platforms ensuring timely and error-free processing Verify cross-reference and validate data to maintain the integrity of the databases Collaborate with team members to identify and rectify data discrepancies Assist with periodic reporting from the databases and ensure that information is complete and reporting deadlines are met Be able to navigate easily through corporate and property documents of different jurisdictions and follow up with third parties to obtain relevant documents to answer reporting requests for European companies Assist in the development and implementation of new database features and functionality requirement gathering data mapping testing Assist with digital automation projects xcdx8fDoSupport process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and or emails in a courteous manner Document all pertinent end user identification information including name department contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record track and document all queries received problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA s defined in the contract Access and maintain internal knowledge bases resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call email requests Avoids legal challenges by complying with service agreements xcdx8fDeliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients where appropriate with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs xcdx8fBuild capability to ensure operational excellence and maintain superior customer service levels of the existing account client Undertake product trainings to stay current with product features changes and updates Enroll in product specific and any other trainings per client requirements recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks xcdx8fDeliver No Performance Parameter Measure 1 Process No of cases resolved per day compliance to process and quality standards meeting process level SLAs Pulse score Customer feedback 2 Self- Management Productivity efficiency absenteeism Training Hours No of technical training completed Mandatory Skills Institutional Finance Buy Side Others Experience 1-3 Years Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention Come to Wipro Realize your ambitions Applications from people with disabilities are explicitly welcome If you encounter any suspicious mail advertisements or persons who offer jobs at Wipro please email us at Do not email your resume to this ID as it is not monitored for resumes and career applications Any complaints or concerns regarding unethical unfair hiring practices should be directed to our Ombuds Group at We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color caste creed religion gender marital status age ethnic and national origin gender identity gender expression sexual orientation political orientation disability status protected veteran status or any other characteristic protected by law Wipro is committed to creating an accessible supportive and inclusive workplace Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process Accommodations must be communicated in advance of the application where possible and will be reviewed on an individual basis Wipro provides equal opportunities to all and values diversity