Customer Support Executive
3 weeks ago
Description
We are seeking a motivated and enthusiastic Customer Support Executive to join our team in India. This is an excellent opportunity for freshers and entry-level candidates to kickstart their careers in customer service. The ideal candidate will have a passion for helping others and a keen ability to resolve customer issues.
Responsibilities
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolving customer issues and complaints effectively and efficiently.
- Maintaining accurate records of customer interactions and transactions.
- Providing product and service information to customers as needed.
- Collaborating with other team members to improve customer service processes and procedures.
Skills and Qualifications
- Excellent communication skills in English and Hindi (or regional language) both verbal and written.
- Strong problem-solving abilities and a customer-oriented mindset.
- Proficiency in using customer support software and tools.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Basic computer skills and familiarity with MS Office Suite.
Spotlight
- Office cab/shuttle, Free meal
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