Support Engineer, Alexa Communications

1 week ago

Chennai, Tamil Nadu, India Amazon Full time
The Alexa Communications team's mission is to bring people closer together by enabling customers to use their Alexa-powered devices for convenient, natural, and expressive conversations with family and friends. It's still day 1 for our team and we want you to help us shape the future of voice-enabled technologies by raising the bar for operational performance and support across our organization.

Are you someone who's comfortable wearing many hats? Do you obsess about data, metrics, and scalability? Do you enjoy leveraging technology to automate daily operational activities? If so, we're looking for you
As a member of the Alexa Comms Ops team, you will act as a subject matter expert in systems availability, monitoring, and performance optimization. You will work directly with our development teams to identify and resolve primary causes of service impacting issues and implement mitigation to common failure scenarios. You will become intimate with the architecture of our systems, support software rollouts, build internal tools, and exemplify operational excellence.
This is a great opportunity to join Amazon's world-class technical team, working with really smart and self-driven engineers. You will be a major contributor in providing a better customer experience to millions of users worldwide.

As a Support Engineer, your key responsibilities will include:
Learn and use groundbreaking technologies.
Apply advanced troubleshooting/debugging techniques to root cause incoming tickets.
Drive projects that improve support-related processes and automated incident resolution.
Develop internal tools, primarily in Ruby or Java.
Analyze service architecture, metrics/thresholds, and make recommendations to maximize system performance.
Mentor junior engineers and drive operational excellence initiatives across the Alexa organization.
Balance support/ops requests with software development or systems engineering work while still having fun.- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages- 2+ years of technical support experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • Support Engineer, Alexa Communications

    5 days ago

    Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time

    The Alexa Communications team's mission is to bring people closer together by enabling customers to use their Alexa-powered devices for convenient, natural, and expressive conversations with family and friends. It's still day 1 for our team and we want you to help us shape the future of voice-enabled technologies by raising the bar for operational...

  • Support Engineer, Alexa Communication

    1 week ago

    Chennai, Tamil Nadu, India Amazon Full time

    DESCRIPTIONThe Alexa Communications team s mission is to bring people closer together by enabling customers to use their Alexa-powered devices for convenient natural and expressive conversations with family and friends It s still day 1 for our team and we want you to help us shape the future of voice-enabled technologies by raising the bar for...

  • Support Engineer, Alexa Communication

    1 week ago

    Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time

    The Alexa Communications team's mission is to bring people closer together by enabling customers to use their Alexa-powered devices for convenient, natural, and expressive conversations with family and friends. It's still day 1 for our team and we want you to help us shape the future of voice-enabled technologies by raising the bar for operational...

  • t engineer, Alexa Communications

    5 days ago

    Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time

    Job summaryThe Alexa Communications team's mission is to bring people closer together by enabling customers to use their Alexa-powered devices for convenient, natural, and expressive conversations with family and friends. It's still day 1 for our team and we want you to help us shape the future of voice-enabled technologies by raising the bar for operational...

  • Software Engineer, Alexa Communications

    3 weeks ago

    Chennai, Tamil Nadu, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Alexa is the personal assistant and cloud service that powers the next generation of ambient computing devices, devices designed around your voice. We believe voice...

  • Software Engineer, Alexa Communications

    2 weeks ago

    Chennai, Tamil Nadu, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Alexa is the personal assistant and cloud service that powers the next generation of ambient computing devices, devices designed around your voice. We believe voice...

  • t engineer, Alexa Communications

    2 weeks ago

    Chennai, Tamil Nadu, India Amazon Full time

    Job summaryThe Alexa Communications team's mission is to bring people closer together by enabling customers to use their Alexa-powered devices for convenient, natural, and expressive conversations with family and friends. It's still day 1 for our team and we want you to help us shape the future of voice-enabled technologies by raising the bar for operational...

  • Software Engineer, Alexa Communications

    1 week ago

    Chennai, Tamil Nadu, India ADCI - Tamil Nadu - A83 Full time

    Alexa is the personal assistant and cloud service that powers the next generation of ambient computing devices, devices designed around your voice. We believe voice is the most natural user interface for interacting with technology across many domains. At Alexa Communications, we are inventing the future of global, multimedia communications.  It's still Day...

  • Software Engineer, Alexa Communications

    5 days ago

    Chennai, Tamil Nadu, India ADCI - Tamil Nadu - A83 Full time

    Alexa is the personal assistant and cloud service that powers the next generation of ambient computing devices, devices designed around your voice. We believe voice is the most natural user interface for interacting with technology across many domains. At Alexa Communications, we are inventing the future of global, multimedia communications.  It's still Day...

  • Software Development Engineer, Alexa Communications

    1 week ago

    Chennai, Tamil Nadu, India Amazon Full time

    Alexa is a pioneering personal assistant and cloud service, leading the way in ambient computing devices designed around voice interaction. We believe that voice is the most natural and intuitive way to interact with technology across various domains, and we're driving this revolutionary paradigm shift.At Alexa Communications, we're not just imagining the...

  • Software Development Engineer, Alexa Communications

    3 weeks ago

    Chennai, Tamil Nadu, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Alexa is a pioneering personal assistant and cloud service, leading the way in ambient computing devices designed around voice interaction. We believe that voice is...

  • Software Development Engineer, Alexa Communications

    2 weeks ago

    Chennai, Tamil Nadu, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Alexa is a pioneering personal assistant and cloud service, leading the way in ambient computing devices designed around voice interaction. We believe that voice is...

  • Software Development Engineer, Alexa Communications

    2 weeks ago

    Chennai, Tamil Nadu, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION:Alexa is the personal assistant and cloud service that powers the next generation of ambient computing...

  • Software Development Engineer, Alexa Communications

    5 days ago

    Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full time

    Alexa is a pioneering personal assistant and cloud service, leading the way in ambient computing devices designed around voice interaction. We believe that voice is the most natural and intuitive way to interact with technology across various domains, and we're driving this revolutionary paradigm shift.At Alexa Communications, we're not just imagining the...

  • Software Development Engineer, Alexa Communications

    4 days ago

    Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time

    Alexa is the personal assistant and cloud service that powers the next generation of ambient computing devices, devices designed around your voice. We believe voice is the most natural user interface for interacting with technology across many domains. At Alexa Communications, we are inventing the future of global, multimedia communications. It's still Day...

  • Language Engineer I, Alexa Communication

    2 weeks ago

    Chennai, Tamil Nadu, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION:We are seeking a Language Engineer with experience in the field of Natural Language Processing, Machine...

  • Software Engineer II, Alexa Communications

    5 days ago

    Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full time

    Are you ready to shape the future of voice-driven communication with Alexa? At Alexa Comms, we are pioneering the future of global, multimedia communications. You can send a message, make a call, play announcements, or drop in on your closest friends & family via Alexa devices or the Alexa app We are tackling everything from sophisticated algorithms to...

  • Language Engineer I, Alexa Communication

    5 days ago

    Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time

    We are seeking a Language Engineer with experience in the field of Natural Language Processing, Machine Learning, or Large Language Models, expertise in handling large data sets, and strong analytic skills. You will play a critical role in innovative projects by driving design of Alexa features. The key responsibilities are to generate high-quality data and...

  • Alexa Communications Software Development Engineer

    7 days ago

    Chennai, Tamil Nadu, India Amazon Full time

    We're innovating to make communication through Alexa devices a truly magical experience.Our MissionTo create seamless, error-free, and conversational experiences for our users.Develop sophisticated algorithms for enhanced search and ranking in contact management.Design and build highly scalable distributed backend systems.Leverage the latest in LLM...

  • Sr. Software Development Manager, Alexa Audio, Alexa Audio

    5 days ago

    Chennai, Tamil Nadu, India Amazon Full time

    Note: We are flexible on location for this role to be either in Bangalore or Chennai.As Alexa Audio, we own the audio experiences on Alexa enabled devices. These experiences include Music, Podcast, Audio Books, Radio, and Ambient soundscapes. Our integration skill kits enable seamless integration of 1P / 3P audio content providers (e.g., Amazon Music,...