Cluster Operations

Job Description Primary Responsibilities: Team Coordination: Supervise daily operations of 23 Project Owners and 68 Project Coordinators. Define daily targets, track performance, and provide regular updates. Operational Management: Use tools like software or Excel to monitor and streamline execution processes. Cross-functional Coordination: Collaborate with internal teams such as Design and Customer Delight for smooth project execution. BOM Review: Analyze and validate Solar Bill of Materials. Project TAT & Profitability: Support the Customer Success Owner in achieving timely project delivery and maximizing profit margins. Follow-ups & Escalations: Ensure rigorous tracking of project milestones and stakeholder follow-ups. Customer Relationship Management: Handle queries, ensure smooth communication, and achieve customer delight. Installation Monitoring: Offer support to on-ground installation teamsboth locally and across cities via remote monitoring tools. KPI Management: Set performance KPIs and ensure team adherence. Team Development: Encourage learning and development for continuous upskilling of the team. Secondary Responsibilities: InC (Installation Crew) Onboarding & Training Material Management: Track procurement needs in coordination with the Purchase team. Recruitment: Support the hiring process for Project Coordinators when needed. Key Competencies: Behavioral (Must-Have): Positive attitude & problem-solving approach Ability to make tactical decisions under pressure Strong communication skills (English, Hindi, and local language) Team leadership and collaborative mindset Behavioral (Good-to-Have): Experience with statutory compliance work Technical (Must-Have): Proficiency in verbal/written communication Expertise in solar technology & rooftop systems Advanced MS Office skills (Excel, Word, PowerPoint) Prior experience with operational monitoring software/tools Technical (Good-to-Have): Experience in large C&I rooftop solar projects Travel & Accommodation: Daily in-city travel required (own two-wheeler mandatory) Occasional intercity travel based on project needs Must arrange own accommodation