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Role Overview As the Manager - Admissions at IIC Lakshya you will be responsible for managing the end-to-end admissions process and leading the branch-level admissions team This role requires strong people management skills a student-first mindset and the ability to confidently interact with both parents and students during their decision-making journey You will also oversee the performance of your team ensure admission targets are met and maintain high standards of service and professionalism Key Responsibilities - Lead and manage the admissions team to achieve student enrollment targets for the branch - Interact directly with walk-in and referred parents students to understand their needs provide program guidance and convert leads into admissions - Monitor and manage the lead funnel via CRM ensuring timely follow-ups and accurate status updates - Build trust and rapport with prospective families by conducting personalized counselling sessions and addressing their queries and concerns - Collaborate with the marketing team to ensure a healthy lead pipeline and provide ground-level feedback on campaign outcomes - Handle high-value or complex admission inquiries directly to ensure closure and satisfaction - Track team performance through daily weekly dashboards and conduct regular reviews and mentoring - Ensure proper documentation fee follow-ups and adherence to admission protocols - Maintain a deep understanding of IIC Lakshya s academic programs differentiators and admission processes to confidently represent the brand - Coordinate with academic and operations teams to ensure a smooth post-admission onboarding process - Participate in parent meetings orientation programs and local events as required Skills and Qualifications - Bachelor s or Master s degree in Business Administration Marketing or a relevant discipline - Minimum 5 years of experience in admissions counseling or education sales with at least 2 years in a team management role - Strong interpersonal skills with the ability to confidently engage and influence parents and students - Experience in walk-in and B2C counseling in an education-focused environment - Proficiency in CRM tools Excel and reporting systems - Results-driven well-organized and able to lead by example in a fast-paced target-driven setup - Fluent in English and Malayalam mandatory - Willingness to work extended hours and weekends during peak admission seasons ref updazz com