Gsa

3 weeks ago

Munnar, Kerala, India Hawk hospitality Full time

Hawk Hospitality Job Title Guest Service Associate GSA - Hotels Resorts Job Summary We are looking for a friendly customer-focused Guest Service Associate GSA to join our team The GSA will be the first point of contact for guests ensuring a warm welcome and providing excellent hospitality service throughout their stay The role requires strong communication problem-solving skills and a professional attitude to maintain high guest satisfaction Key Responsibilities Welcome and assist guests during check-in and check-out Handle guest queries requests and complaints promptly and professionally Provide information about hotel facilities services and local attractions Maintain accurate guest records and process reservations Coordinate with housekeeping F B and other departments to ensure smooth guest service Handle billing payments and maintain cash credit records Ensure the lobby and reception area remain clean organized and presentable Uphold hotel policies procedures and brand standards Support the front office team in day-to-day operations Requirements Previous experience in front office guest service or hospitality preferred Strong communication and interpersonal skills Ability to handle pressure and multitask in a fast-paced environment Proficiency in MS Office and hotel management software preferred Flexibility to work in shifts weekends and holidays Diploma Degree in Hotel Management or related field is an added advantage Benefits Competitive salary with service charge tips where applicable Accommodation and meals if provided by the property Training and career growth opportunities Employee discounts on hotel services Education Hotel Management Culinary Language English Hindi Tamil Location Chithirapuram Munnar Salary 12000 to 15000 Job Types Full-time Permanent Pay 12 000 00 - 15 000 00 per month Work Location In person

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