Account Manager

We’re looking for an Account Manager / Customer Success Manager who doesn’t just manage accounts — but owns client growth. Someone who can think beyond deliverables, build trust with CXOs, and drive results that make clients stay, scale, and advocate for us. Location: Ahmedabad (Hybrid) Experience: 5–10 years | Reports to: Head of Client Success / COO Company: Mavlers – Global Lifecycle Marketing & MarTech Agency (700+ people) At Mavlers, we’re scaling fast across CRM, Lifecycle Marketing, MarTech, and Digital — helping global brands grow smarter through data-driven strategy, automation, and creative execution. Company: Mavlers – Global Lifecycle Marketing & MarTech Agency (700+ people) We’re looking for a proactive account manager who excels at building and nurturing client relationships, driving measurable outcomes, and ensuring smooth execution of digital marketing and CRM campaigns. This role calls for a strategic thinker who can balance client satisfaction with business growth, using data, communication, and collaboration to deliver results. What You’ll Do - Own a portfolio of global clients (US/UK/AU) — drive retention, renewals, and revenue growth. - Understand each client’s business deeply and propose lifecycle, CRM, or digital marketing solutions that actually move the needle. - Collaborate with internal delivery teams across MarTech, CRM, Email, Web, and Performance. - Identify upsell/cross-sell opportunities through insight, not push. - Lead QBRs, report business impact, and ensure project quality. What You Bring - 5–10 years in Account Management, Client Success, or Growth roles within a MarTech / CRM / Digital Agency. - Strong grasp of marketing automation, CRM, and lifecycle marketing. - Commercial mindset — balancing sales goals with solution integrity. - Excellent communication, empathy, and consultative selling skills. - Experience handling US/UK/AU clients is a plus. Experience & Skill Benchmarks - 5–10 years in Account Management / Client Success roles within digital, CRM, or MarTech agencies - Proven record of managing and growing multi-country accounts - Familiarity with tools/platforms like Braze, HubSpot, Salesforce, Klaviyo, Iterable - Strong understanding of full-funnel digital strategy and lifecycle journeys - Excellent written/verbal communication (client-facing) - Comfort working in US/UK/AU time zones. Key Responsibilities: - Act as the primary point of contact for assigned clients, ensuring strong relationship management and retention. - Demonstrate active listening to fully understand client goals, pain points, and business priorities. - Lead cross-functional coordination between internal teams (marketing, tech, creative, CRM, etc.) to deliver on client expectations. - Showcase excellent communication and articulation in all interactions — from client meetings to executive presentations. - Apply strong negotiation skills while managing proposals, renewals, and commercial discussions. - Possess deep domain knowledge in digital marketing, CRM systems, and campaign management workflows. - Ask insightful, business-driven questions to uncover needs and optimize client strategies. - Maintain a number-oriented and target-driven approach — tracking KPIs, campaign performance, and revenue growth metrics. - Utilize AI tools and data-driven insights to enhance productivity, reporting, and decision-making. - Understand and support the sales process, ensuring smooth collaboration between sales, delivery, and client servicing teams. - Identify opportunities for upselling, cross-selling, and account expansion. - Develop and execute strategic account plans to drive growth within assigned client portfolios, ensuring consistent alignment with client goals and performance metrics. - Demonstrate strong sales acumen through proactive outreach on platforms like , professional communication via calls and emails, and regular engagement with both primary and extended client POCs to uncover new opportunities. - Work closely with internal teams and leadership to ensure client strategies are in sync with the company’s broader goals, values, and revenue targets.