Manager, Services Engineering

Job Description Meet Our Team Our team consists of top-notch engineers who are highly motivated, self-driven, have a strong sense of ownership, and are passionate about building world-class software to achieve success for our customers. We strive for excellence and embrace agile methodologies to achieve it. We support each other and work in synergy to achieve our goals. We embrace latest technologies and find the best ways to use them to make our products stand out. GenAI is one of our current endeavors, and we are implementing multiple ways to enrich our platform using it. Pega GenAI Blueprint is an outstanding product we built at Pega. It allows one to use Pega by connecting to existing legacy and multiple modern data sources without the need to migrate data. Pega lets us be independent and creative in the way we build software. We return this trust by being accountable for the software we build. Picture Yourself At Pega In this role, you will lead engineering team(s) that engage deeply in building core features of the Pega Launchpad platform. The platform is cloud native i.e., multi-tenant, stateless, scalable, observable, seamlessly upgradable, highly performant and fault tolerant. You will work to transform the platform by integrating GenAI capabilities at its core and enabling the Vibe coding paradigm to build applications on it. Additionally, Pega enables seamless connectivity to diverse data sources while enhancing model-driven data design capabilities, ensuring robust integration and optimized workflows. What You'll Do At Pega - Lead engineering team(s) to help achieve Launchpad product objectives. - Understand the product and how teams are structured to develop it. - Understand and follow processes used in Launchpad to help us deliver value quickly and efficiently. - Set clear goals for your reportees so that they know how they can help achieve Launchpad objectives. - Give continuous feedback to team members and guide them to grow. - Keep team motivated and embrace changing priorities and guide them to multi-task as a team. - Represent the team in product level forums. - Guide team to apply best engineering practices to build software. - Motivate team to learn and embrace new software development paradigms like GenAI, data mesh. - Work with product managers to ensure the team has a healthy backlog of work, which helps achieve product objectives. - Work with architects and developers to ensure design and architecture used for features owned by your team enable rapid development and future enhancements, with quality that enables continuous deployment, and performance that supports millions of users. - Work with peer managers to improve processes and engineering practices we follow, and to swarm on work. - Participate in and drive initiatives at product or company level. - Work on developing your skills to meet expectations and stay relevant. Who You Are You are a technical expert in database and data integration related technologies, effective communicator, and collaborator. You are a team manager who has experience in software development technologies and is passionate about exploring and applying this to help solve real business problems. You work closely with product management to translate the requirements into application features, helping own up the technical and architectural design of solutions, defining the quality and gating criteria of features while taking complete responsibility of the deliverables from the team. What You've Accomplished You have over 9 years of experience in software development, with a strong background in enterprise-level, cloud native, and model-driven software. - Experience in building data layer, that abstracts database technologies from the rest of the application and provides a technology agnostic APIs for data and transaction management. - Model-based data schema creation and management. - Consistently delivered high-quality solutions that align with client expectations and non-functional requirements (NFRs). - Successfully managed internal/customer escalations, analyzing issues in real-time to ensure minimal impact on sprint deliverables. - Demonstrated expertise in task prioritization and strategic assignment of responsibilities during changing priorities and escalations. - Experienced in managing and leading high-performing teams, fostering a collaborative and motivated work environment, with continuous learning habit. - Strong knowledge and hands-on experience in building cloud native software and in applying GenAI technologies to improve productivity. - Applied innovation - Collaborated with managers to improve processes used and to build cross functional teams. Pega Offers You - Analyst (Gartner, Forrester) acclaimed technology leadership across our categories of products. - Continuous learning and development opportunities. - An innovative, inclusive, agile, flexible, and fun work environment. - Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company. Job ID: 22267