Pam Service Analyst

4 weeks ago

Hyderabad Telangana, India HSBC Full time

Some careers shine brighter than others If you re looking for a career that will help you stand out join HSBC and fulfil your potential Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further HSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries and territories We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role you will Third party product scope Cyberark Delinea HashiCorp TPAM In-house product scope includes several SQL based repository and reporting tools Holding IT Service Owner ITSO role for multiple servicers - accountable for maintaining effective control of the end-to-end application service and infrastructure Adhering to governance processes and ensuring compliance with all FIM requirements IT Controls processes Proactively managing delivery execution and maintenance of IT Control tasks within the allocated timeline Gathering the resources required for tasks coordinating escalating where necessary Drive continuous improvement in service health and resilience Provide data and documentation to internal and external auditors including walkthroughs and reports Regular review of inventory tools to maintain service and application information Contribute to maintaining positive relationships with multiple PAM vendors Foster strong relationships with business stakeholders and internal technical teams Manage out-of-hours work when required Promote knowledge sharing and mentoring within the team Qualifications To be successful in this role you should meet the following requirements Knowledge of ITIL methodologies mostly in the area of SLM Service Continuity Information Security Management Change Management At least 3 years experience working in either IT Service Management or Infrastructure Software support or Project Management area Ability to build and maintain strong relationship with stakeholders and colleagues Ability to negotiate lead conversations prepare and present during meetings to senior leadership Experience working with Audit and Compliance requests and procedures Preferred knowledge of Identity and Access Management technology and concepts including Privileged Access Management Understanding and experience of technologies deployed at a large scale in a global IT enterprise Experience of working in an Agile team - managing work in Jira and engagements in Jira Service Desk You ll achieve more when you join HSBC HSBC is committed to building a culture where all employees are valued respected and opinions count We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website Issued by - HSBC Software Development India

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