Dotnet Developer

4 weeks ago

Thane, India Reyika Full time

Job Title: DotNet Application Support Engineer With Insurance – Level 3 Support Location: Thane, Mumbai (Work from Office) Experience: 3–5 Years Shift: Rotational (9 AM – 6 PM or 12 PM – 9 PM) Working Days: 6 Days (Monday to Saturday) Job Summary: We are seeking an experienced Application Support Engineer (L3) with strong technical expertise in .NET Core and General Insurance domain applications. The ideal candidate will handle advanced troubleshooting, incident resolution, and root cause analysis for mission-critical insurance systems, ensuring high application uptime and performance. Key Responsibilities: - Provide Level 3 technical support for General Insurance applications, ensuring quick resolution of high-priority incidents and service requests. - Perform advanced troubleshooting for issues in policy administration, claims, underwriting, and billing systems. - Collaborate with L1/L2 teams, developers, and infrastructure teams to identify and resolve complex application issues. - Analyze application logs, integrations, and database performance to identify root causes and propose permanent fixes. - Participate in incident and problem management, including RCA documentation and preventive measures. - Develop and maintain knowledge base articles, SOPs, and troubleshooting guides. - Proactively manage assigned tickets, ensuring SLA compliance and accountability for escalated cases. - Contribute to P1 incident resolution and RCA, recommending corrective and preventive actions. Required Skills & Qualifications: - Bachelor’s degree in Computer Science, IT, or related discipline. - 3–5 years of experience in Application Support (L3 level). - Minimum 2 years of experience in General Insurance domain (policy lifecycle, claims, underwriting, regulatory compliance). - Strong hands-on knowledge in: - .NET Core, ASP.NET, C# - Microservices architecture and RESTful API development - SQL Server / MongoDB (querying, debugging, and performance optimization) - Docker / Kubernetes for microservice deployment - Cloud platforms (AWS, Azure, or GCP) - Monitoring and logging tools (e.g., ELK, Grafana, AppDynamics) - Excellent analytical, communication, and documentation skills. Preferred Candidate Profile: - Proven track record in L3 production support for insurance applications. - Ability to handle pressure, prioritize incidents, and maintain service continuity. - Strong collaboration skills across cross-functional and technical teams.

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