Domain Trainee, Civil Engineer

Job Description

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Domain Trainee, Civil Engineer
In this role, you will be responsible for active participation to transition and stabilize client processes. Handle insurance claims by reviewing the estimates of building material used for house repair work.
Responsibilities:
.Excellent knowledge of Insurance / Property claims processing
.Entry of Information related to personal details, provider details, invoice information etc.
.Receive & review special instructions of building material used for house repair work based on standard construction practices & client requirement.
.Verifying file documentation is included to complete the review process.
.Responsible to understand and comprehend, good customer service attitude to clearly articulate the resolution
.Review repair estimates to ensure estimates are accurate and meet industry guidelines and standards for repair
.Ensures adjuster photos accurately depict damages associated in the adjuster estimate
.Upon completion of review either recommends payment or documents findings that need correction, deletion, or additions to the estimate
.Prepare sketch by looking at the provided property dimensions

Qualifications we seek in you
Minimum Qualifications / Skills
.Civil Engineers with excellent knowledge of construction & building materials
Preferred Qualifications/ Skills
. US Insurance claims processing

Essential skills:
.Excellent English Communication (Both written & verbal)
.Proactive communication & High analytical skills - should be able to foresee issues and suggest solutions, with impactful data
.Displays energy and enthusiasm in approaching the job
.Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
.Ready to work on stretched working hours
.Ability to independently work well with internal and external customers
.Customer service focus
.Basic Computer knowledge along with typing speed of 20 words/minute
.Well versed with MS Excel

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.