Technical Delivery Manager

Job Description

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

Role Technical Delivery Manager

Shift Timing 1:30 PM to 10:30 PM

Do You Make the Cut

Enterprise SAAS delivery managers

- Should have 10 - 15 years of industry experience
- Owns end-to-end customer responsibilities (both during and after implementation) for a virtual assistant solution implementation involving multiple customers and products/solutions.
- Mentoring, coaching & managing team efficiency on all customer projects, internal projects & operational Needs
- Managing all team projects with proper escalation matrix
- Acting as an escalation point and managing customer deliverables
- Resource allocation, team utilization, team productivity responsibility
- Train and cross-train team members with requisite skills to ensure max productivity
- Bring in process and tools to improve implementation efficiencies
- Manages changes to project scope, project schedule using appropriate verification techniques in order to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptance
- Manage change execution from initiation to closure
- Drive continuous automation and upgrade programs for customers
- Develops communication plan develop the communication plan with internally and external stakeholders
- Lead, coach, and motivate project team members on a proactive basis
- Well-versed in communication with US customers, demonstrating strong interpersonal and professional interaction skills.
- Responsible for working with customer stakeholders to define scope,goals, deliverables, required resources, budget estimates, and timing.
- Drive resolution to key decisions and actions needed
- Manage Change Requests that arises during the implementation
- Steer our customers towards standard solution setups leveraging Virtual assistant, AI best practices; clearly understand the need for customizations and the proposed solutions
- Good track record of delivery of the Software Product/Platform/Application.
- Working experience in any cloud environment, preferably (AWS).
- Working experience on configuration management and build/release planning & management
- Ability to learn quickly and stay current with new technologies.
- Proven ability to collaborate broadly with a flexible, positive attitude and ability to get results.
- Should be well versed in agile methodologies
- Exposure to product implementation.
- Researches and recommends opportunities to adopt new technologies. Analyzes the impact of implementing new technologies into the IT infrastructure. Proactively researches IT enterprise architecture best practices and methodologies and determines relevance to the Visitant IT and business organizations.
- Exposure to debugging & resolving production issues
- Good knowledge of APIs and application integrations.
- Experience with Javascript related technologies like NodeJS.
- Having participated in product building or having work experience in a startup company is of added advantage.

Why Join Us

- Remote-first culture Work from anywhere, with top-tier colleagues.
- High ownership, high impact Your work will define the future of banking.
- Comprehensive Benefits We take care of our people.

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.