Cloud Maintenance Analyst

Job Description

Our world is transforming, and PTC is leading the way

Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business, Our people make all the difference in our success

Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible, Cloud Maintenance Analyst for IoT

The Cloud Maintenance Analyst role is an excellent opportunity for someone early in their IT or cloud journey who enjoys structured work, solving problems, and improving how things are done, Youll begin by focusing on the coordination and execution of maintenance activities in cloud-hosted environments to maximize customer environment availability, performance, and security

These activities include OS patching, core and third-party updates, security patching, and applying the latest settings and tuning recommendations based on root cause analyses from other systems, Over time, this role will evolve to include responsibilities in analysis, reporting, and continuous improvement, This is a hands-on, operations-focused role in a 24/7 environment, including rotational weekend and on-call duties

We're looking for someone who is curious, organized, and eager to take increasing ownership, Responsibilities:

Core Responsibilities (initial focus):

Build and manage rolling maintenance schedules for cloud environments

Plan and orchestrate D-day execution of maintenance activities

Coordinate with internal teams to resolve scheduling conflicts and confirm resource availability

Create and manage change requests with clear, complete technical details

Create, seek approval and send customer notifications to end customers

Track contact data and work with teams to maintain accurate CMDB records

Adjust scheduling and execution in real time based on shifting priorities or incidents

Resolve planning conflicts due to changing priorities or customer requests, Analyze success/failures, create the final report and organize lessons learned

Request decommissioning of unused infrastructure and ensure documentation is up to date

Maintain and improve templates, tools, and internal documentation

Participate in regular coordination meetings and support daily operations

Growth Responsibilities (evolving over time):

Identify trends, recurring issues, and areas for operational improvement

Lead or contribute to maintenance retrospectives & lessons learned

Track and follow up on technical, process, or tooling issues; coordinate corrective actions with stakeholders

Suggest or implement automation to reduce manual effort and improve efficiency

Coordinate high-level proactive maintenance schedules and ensure timely customer notification

Manage last-minute conflicts due to shifting priorities or coordination needs

This role may involve some interactions with the customers

Required Skills and Experience:

16 years of experience in IT operations, support, or coordination roles

Knowledge of enterprise systems such as Salesforce, ServiceNow, or JIRA

Self-motivated with solid oral and written communication skills

Excel skills: ability to create macros, manage formulas, and reconcile complex evolving files

Experience with project coordination and strong attention to detail

Planning/scheduling background, ideally in fast-paced environments (all sectors welcome)

Strong interpersonal skills; able to work effectively with colleagues, management, and customers

Adherence to schedules and deadlines, with the initiative to resolve issues and follow through

Fluent in English (written and spoken); comfortable working with global teams across cultures

Able to identify and report risks or improvement opportunities in tools, processes, and workflows

Flexible, detail-oriented, organized, and capable of multitasking independently

Experience or certifications in public cloud platforms (e-g, Azure, AWS) is a plus

Familiarity with IoT platforms such as Thingworx, Axeda, or IoT Hub is a plus

Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world

Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you, If you share our passion for problem-solving through innovation, youll likely become just as passionate about the PTC experience as we are

Are you ready to explore your next career move with us

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