Investigation Specialist

22 hours ago

Hyderabad Telangana, India Amazon Full time

DESCRIPTION Amazon Business Biz Operations ABBO is part of WW PSME Self-Service Registration SSR Our operations span across India DEL HYD BLR Costa Rica SJO and Japan CTS We collaborate seamlessly with cross-functional teams constantly exploring new avenues to expand our scope and delivering innovative solutions that provide greater value to the business and customers Team supports WW AB Marketplaces 24 7 on operational tasks encompassing manual verification risk abuse management and assists WW AB teams on tasks that require human intervention Primarily team verifies legitimacy of potential customers to onboard business corporate customers at Amazon platform providing additional benefits such as bulk ordering expedited delivery etc In order to protect platform from abusive actors team combines technology machine learning and human ingenuity to identify threat vectors that can be utilized to perpetrate abuse Team seamlessly develop mechanisms to reduce the impact of abuse Alongside we assist WW AB team on manual tasks in order to reduce cost to serve while improving efficiency and maintaining the highest quality standards If you are one who is self-driven look for new challenges and strive to raise standard under a fast-moving environment all you need is the ABV platform We are inviting applications for the Investigation Specialist French Language Support positilon where you will interact with French-speaking customers and internal ABV operations to meet business requirements The ideal candidate should demonstrate excellent decision-making abilities strong verbal and written communication skills in French and analytical problem-solving capabilities BASIC QUALIFICATIONS Graduate in any discipline is required Proficiency in French language written and spoken - Minimum requirement Graduate Advance Diploma B1 Certification in French Excellent interactive skills with the ability to write communicate complex issues appropriately and evidently to both internal and external stakeholders Proactive self-disciplined quick-learning diligent and detail oriented Effectively prioritizes work time to ensure quality and fulfills department standards for time spent PREFERRED QUALIFICATIONS Willingness to take initiatives responsibilities to reduce customer efforts Strong verbal and written communication skills in French for investigative and operational matters Creative and analytical problem solvers with a passion for operational excellence Experience with Microsoft Office including Outlook Word and Excel Ability to engage with internal external customers in French language confidently Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

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