Microsoft 365 Technical Advisor

3 days ago


Bangalore Karnataka, India Upwork Full time

Company DescriptionUpwork is the world s largest marketplace and we support businesses connecting them with independent talent from all across the globe One of our clients an American multinational technology company is in search of a M365 Technical Advisor with expertise in migrations In this role you would provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions You would receive technical support requests-tickets from customers who subscribed to a Microsoft 365 trial during the trial phase and you will utilize your troubleshooting knowledge and tools required to fix customer issues Additionally you will approach the customer to get insight on the purpose of subscribing to a trial the customer personal or business needs in order to help customer start using all workloads and products acquired with the ultimate goal of bringing the customer to a perpetual subscription to increase workload usage and to increase number of licenses consumed by the Small Business Candidates will be responsible for responding to technical advisory and technical implementation questions regarding M365 tools These questions will come through chats and phone calls The ticket needs will vary depending on the request they typically include questions surrounding the admins knowledge of the M365 web application registering and buying domains downloading and installing Office and using the M365 feature set Candidates must have Windows 10 Pro with the latest updates installed on their device a work environment conducive to the job with internet speeds of 25 Mbps or greater thats not in a shared location a microphone headset with noise cancellation system webcam capability and must be available immediately Were looking for talented people who possess a broad knowledge base of Microsoft 365 technical architecture and have familiarity with technical support The candidate should demonstrate technical drive relationship-building to create reinforce motivate and guide customers fellow freelancers and partners Qualifications Advisory or technical implementation experience Strong consultative skills in a Microsoft 365 environment MVPs MCTs MCSAs MCSEs certifications are highly preferred but not mandatory RAVE experience a plus but not required Device Requirements a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement Computer that is not joined to another companys domain neither managed by any remote management - inventory systems or tools Windows 10 Pro latest updates installed Minimum of 8 GB RAM 16 is recommended Core i3 processor i5 is recommended Minimum of 256GB Hard disk 256 SSD is recommended LAN local access network required For security requirements freelancers will not connect to the provided systems and tools using WiFi A minimum of 25 Mbps download speed 10 Mbps upload speed No 3rd-party antivirus software installed Media devices that are Teams compliant Microphone headset with background noise canceling not a phone headset Webcam preferably compatible with Windows Hello Technology Additional Information Fortune 500 Client Competitive Pay Remote Work All your information will be kept confidential according to EEO guidelines



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