Technical Service Manager

Job Summary Are you passionate about solving customer problems offering Technical solutions and building deeper business relationships that help drive growth for industry leading Consumer Products customers Joining science and creativity we are an international collective of thinkers who partner with customers to bring scents tastes experiences ingredients and solutions for products the world craves If you are skilled at solving complex problems with elegant technical solutions and have a collaborative approach to exceeding customer expectations you could be our next Technical Service Manager Your Focus As a Technical Service Manager you will be responsible for technical services to important customers to help establish business increase share of wallet market share in the Grain Processing Industry Grain Based Alcohol and Carbohydrate Processing Industry This role also includes providing insight to the Application team regarding present and future customer expectations to help develop and launch new products in the Market The role is based in Mumbai India and will report to South Asia Sales Leader - Grain Processing Food Enzymes Brewing Distilling and COPI How you will contribute and lead Conduct trials at our customers plants to demonstrate Value Prop of our enzymatic and yeast solutions Provide and demonstrate cost benefit to secure business by working closely with the Sales Managers Trouble shooting at plants to support client expectations Build strong connect and business relationships across all levels with our customers Support in the commercial launch of new products Proactively work with various stake holders like Sales Managers Application team and Channel Partner teams to provide optimized solutions to meet customer expectations Support Sales Team in developing Key Account Plans and executing the Plans Provide feedback to Application team regarding current and future needs expectations of clients in the market to help Application team to develop new products to stay ahead of the curve Create future market scenarios to identify current and future customer needs leading to new product and Application opportunities Provide training to Customers and Channel Partners in products and applications What you will need to be successful Master s or Bachelor s Degree in Alcohol Technology Chemical Engineering Chemistry or any other relevant discipline Minimum 10-12 years of Work experience in Technical Services Techno-commercial role in Fermentation Alcohol Industry In-depth knowledge of Grain Alcohol Industry is a must Knowledge of the Carbohydrate Processing Industry will be an added advantage Should have thorough understanding of Grain Alcohol manufacturing process and plants Excellent English communication - written oral and presentation skills Aptitude to assimilate data perform analysis to create scenarios tolerance for ambiguity ability to develop new approaches to test solution comfortable in asking questions Why What How Who Flexible approach to realign with the changing needs of organization as well as customers Meticulous and Self-driven Ability to work in teams Willingness to travel extensively Atleast 50 of time We are a global leader in taste scent and nutrition offering our customers a broader range of natural solutions and accelerating our growth strategy At IFF we believe that your uniqueness unleashes our potential We value the diverse mosaic of the ethnicity national origin race age sex or veteran status We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion gender identity expression sexual orientation or disability Visit to learn more