Solutions Engineer

2 weeks ago

Bengaluru, India Refold AI Full time

At Refold AI, our value proposition is centered around drastically simplifying enterprise integrations — turning what typically takes months of manual coding into automated, adaptive and maintainable workflows in a short span of time using the power of AI and Agents. As a Solutions Engineer at Refold, you'll be at the front line of helping SaaS companies integrate faster, smarter, and more reliably. You'll work directly with engineering teams at customer companies, understand complex integration workflows, and help architect solutions using Refold's platform. This role blends technical depth with customer empathy and is ideal for engineers who love solving real-world problems with immediate business impact. Job Responsibilities - Own the solution delivery of customer integrations end-to-end, ensuring quality, stability, and alignment with requirements. - Build adaptive, maintainable, and scalable integration workflows using the Refold AI platform — including data mapping, workflow logic, system connectivity, and error-handling patterns. - Support pre-sales with product expertise and proof-of-concept builds. - Work closely with Product & Engineering teams to escalate platform issues, relay technical feedback, and shape new features that enhance integration capabilities. - Engage with prospects and customers to support technical discussions, clarify requirements, and present solution designs. - Explain technical concepts to non-technical stakeholders in a clear, structured way. - Provide post-go-live assistance for integration enhancements, tuning, and platform optimization. - Collaborate with customer engineering teams to validate environments, run test cycles, and assist with deployments. Qualifications - 2+ years of experience in solutions engineering, integration engineering, or technical implementation roles. - Strong expertise with APIs, authentication flows, and system integration patterns. - Hands-on experience writing scripts or code (Python, JavaScript/TypeScript, Node.js). - Solid understanding of data formats (JSON, XML), transformations, and mapping logic. - Experience with enterprise systems (SAP, Oracle, Salesforce, Workday, etc.). - Familiarity with iPaaS or workflow automation tools such as Workato, Boomi, Mulesoft, Zapier, Merge etc. - Strong debugging and troubleshooting skills across systems and APIs.

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