Customer Success Intern

2 days ago

Bengaluru India YourfriendlyHR Full time

Job Description Location: Bengaluru (On-site) Type: Intern What You'll Do - Manage and maintain the customer database and CRM to ensure accuracy, proper segmentation, and effective engagement. - Conduct cold calls, onboarding calls, and follow-ups with new and existing users. - Respond to queries across email, chat, website, and phone professionally and promptly. - Drive customer retention through regular check-ins, user education, and value-driven follow-ups. - Track and report support metrics such as response time, query resolution, and follow-up rate. - Identify upsell and cross-sell opportunities based on user behavior and needs. - Communicate bugs, feedback, and user insights clearly to product and engineering teams. - Keep internal records and CRM entries up to date to avoid loose ends. What We're Looking For - Excellent English communication skills, both verbal and written. - Confident on calls, structured in follow-ups, and proactive in communication. - Familiarity with tools such as HubSpot, Freshdesk, Notion, and Google Sheets. - Organized, process-driven, and detail-oriented. Why Join Us - Work with a fast-moving startup at the forefront of AI productivity. - High ownership, autonomy, and exposure to a global user base. - Young, passionate team and a learning-first culture. - Competitive compensation and startup perks. Note: This is a paid internship.Skills: customer support,crm,customer retention,customer,database,communication,communication skills,customer success

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