L3 TAC Engineer

3 weeks ago

Chennai, India Movate Full time

Job Profile - Network Engineer Location: - Chennai Level: - L3 Engineer Shift : Flexible to work in US timings Responsibilities: - Provide advanced-level technical support and troubleshooting for Data Center Networking products and solutions (spine-leaf architectures, VXLAN, BGP EVPN, etc.). - Own critical customer escalations, drive root cause analysis, and coordinate with product engineering for fixes and enhancements. - Mentor L1 and L2 engineers through real-time collaboration, training and lab sessions. - Deliver high-quality technical solutions and guidance in both reactive and proactive support scenarios. - Collaborate cross-functionally with engineering, PLM, product quality, and supply chain team. - Create and deliver technical content (knowledge articles, whitepapers, best practices) to scale expertise across HPE and our customers. - Actively contribute to customer success by identifying trends and recommending improvements to network architectures and supportability. - Participate in on-call rotations and act as a technical lead during Severity 1 customer escalations. Education and Experience: - Bachelor’s degree in Engineering, Computer Science, or equivalent experience. - 5+ years of relevant technical experience in Data Center Networking. - Previous experience in a Level 2/3 technical support or advanced escalation role. Required Skills and Qualifications: - Expertise in Data Center Networking technologies: VXLAN, BGP EVPN, OSPF, BGP, MPLS, STP, etc. - Deep understanding of Layer 2/Layer 3 networking, SDN/NFV environments, and fabric-based architectures. - Proficient in analyzing network packet captures, system logs, and advanced diagnostics. - Hands-on experience with hardware/software platforms from Aruba, Cisco, Juniper, Arista, or similar. - Strong communication and customer engagement skills, with the ability to work under pressure. - Industry certifications strongly preferred: Aruba Certified Professional or Expert (ACSP/ACDX), CCNP/CCIE, JNCIP/JNCIE. Preferred Qualifications: - Experience with network automation (Python, Ansible, Terraform) is a plus. Knowledge of virtualization (VMware NSX, Hyper-V) and cloud networking (AWS, Azure) is advantageous

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