Ro:inbound Channel

About Phone Banking Group The Phone Banking Group is responsible for giving the service for issue s and queries of Retail SME and Corporate Customers They are also responsible for providing service for multiple kind of products like CASA Cards and retail assets and for servicing the customers 24 7 365 days About the Role The Phone Banking Group Team Member is responsible for achieving the business targets They should also ensure that service quality is as per the benchmarked level that needs to be maintained Key Responsibilities Responsible for execution uploading of disbursement requests in SCFM software Finnacle on the basis of requests from customers on phone banking and email channels Ensure registration of Corporate Scheme Dealer Vendor limits in support software viz SCFM Tech M To Follow-up with Corporates Dealers Vendors for submission of invoices as per sanctioned terms and recording of such receipts in support software via phone banking email channel Ensure closure of A c in Finnacle and SCFM Tech M via phone banking email channel Raising CR in consultation with all stakeholders to as per customer requirement Responsible for Catering to calls emails and correspond to customer queries requests and complaints and liaise with CCH team on customer accounts and mitigate escalations Will serve as touch points for all Relationship managers and corporate account holders Vendors and dealers for their queries requests and complaints Qualifications Optimal qualification for success on the job is Graduate MBA preferred Additional Certificate course related to Banking sector Role Proficiencies For successful execution of the job the candidate should possess the following Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication both verbal and written skill in both English and the local language Ability to manage complex client situations risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines ComeAsYouAre We are dil se open Women LGBTQIA and PwD candidates of all ages are encouraged to apply Skills Refer to the About Company Axis Bank is the third largest private sector bank in India The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates MSME Agriculture and Retail Businesses The Bank has a large footprint of 4 594 domestic branches including extension counters with 11 333 ATMs 5 710 cash recyclers spread across the country as on 31st March 2021 The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021 The Overseas operations of the Bank are spread over eight international offices with branches at Singapore Dubai at DIFC and Gift City-IBU representative offices at Dhaka Dubai Abu Dhabi Sharjah and an Overseas subsidiary at London UK The international offices focus on Corporate Lending Trade Finance Syndication Investment Banking and Liability Businesses