Manager - Retail Store Operations (Urgent)

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce RoleStore ManagerBandM1LocationMumbaiJob Purpose Overall responsibility for activities at a Vodafone store spanning customer service store-level sales and revenue targets across all products voice - post-paid prepaid data etc Execute marketing promotions display and store experience schemes Key Result Areas AccountabilitiesSales Achieve sales target for all products at store Ensure and monitor quality of acquisition through the store Revenue Deliver revenue targets for the store Increase revenue per footfall by aiding customers purchase decisions ROI Achieve profitability Return on investment targets for the store Minimize losses from pilferage wastage and shrinkage unidentified losses Customer Service Manage churn and achieve customer satisfaction for walk-in customers Store Management Ensure adherence to store processes in terms of documentation and systems Ensure infrastructure store upkeep Maintain availability of stock at the store while adhering to norms Ensure appropriate placement of pop-ups and product displays at store Marketing Execute marketing branding and promotion activities Ensure fliers brand POS are available at store Resolve channel-specific issues within specific timelines People Resolve store-specific issues within specific timelines Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees Identify gaps in performance of immediate team and ensure training to bridge the same Core Competencies Knowledge ExperienceCritical Success Factors Continuous Learning Empowering Talent Building Team Commitment Leads Decision Making Delivering Results Threshold Functional Competencies Products Services and Technology Knowledge - Consumer Differentiating Functional Competencies Sales Planning and Forecasting Solving Problems 1 - 5 years of experience of retail store and customer relationship management Revenue Target achievement and cost management Must have technical professional qualificationsEssential GraduationDesired full - time post - graduation in business management MBAVodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership