Director Of Call Center Performance

We are hiring a Senior Solutions Architect Engineering Manager to design build and scale the full technology foundation for our rapidly growing U S -based solar operations and sales organization This is a critical senior technical leadership role for someone who can understand business needs at a deep level and transform them into clean automated scalable systems You will architect workflows build integrations create internal tools lead engineering execution and drive automation across the entire company You will work directly with the CEO taking business and operational requirements and translating them into powerful systems and technology This person must be highly technical extremely organized mature and capable of building from zero This is the first foundational hire in the Business Systems Engineering function and you will eventually put the right leaders in place under you development process automation analytics Key Responsibilities Technical Architecture System Design Design and architect the full end-to-end technical ecosystem for the company Build scalable internal systems that bring sales operations installation QC and finance workflows together Convert business processes into structured workflows and clean technical roadmaps Ensure system architecture is modular scalable and designed for 50M revenue growth Workflow Automation Business Systems Own all technical workflow design across the business Build automation logic that reduces manual labor cuts costs and improves operational speed Map operational ideas from the leadership and convert them into technical workflows Refine simplify and optimize data flow across all departments CRM Platform Integrations Architect build and manage CRM infrastructure automation and integrations Migrate and consolidate multiple systems Ascent GoHighLevel into a unified CRM environment Integrate external platforms financiers dialers field tools and internal apps with consistent accurate data flow Application Development Engineering Leadership Build internal web mobile tools dispatch apps installer portals QC systems financial dashboards Write production-quality code Node js Python React or equivalent Architect backend services APIs and automation engines Lead engineering execution hands-on while scaling a development team underneath you Recruit mentor and guide developers automation engineers and analysts as the department grows Data Reporting Analysis Build reporting dashboards for sales revenue installation stages QC and operations Ensure clean accurate and organized data across systems Translate raw data and spreadsheets into automated reporting systems for executive leadership Implement strong data governance and audit structures Cross-Department Collaboration Work closely with the leadership to systematize operations from a technical perspective Partner with Sales Operations Finance and Installation teams to understand workflows and improve them through automation Act as the technical bridge between leadership ideas and real system execution Organizational Maturity Structure Bring structure organization and maturity to all technical and system-based processes Implement documentation process standards and clean system architecture Build a scalable technical department capable of supporting a 50M company Identify inefficiencies recommend improvements and drive automation that cuts labor costs and improves performance Requirements Experience 10-18 years in software engineering technical architecture systems design or enterprise business systems Proven experience building and architecting complex internal business systems Strong background with CRM platforms workflow automation and process-driven systems 5 years working with integrations APIs backend systems and automation workflows 3 years leading development teams or managing technical delivery Experience collaborating closely with business operations leadership in a scaling company Technical Expertise Full-stack engineering Node js Python JavaScript TypeScript React or similar Deep knowledge of REST APIs integrations data modeling webhooks and backend architecture Experience with cloud services AWS GCP containerization and microservices is a plus CRM automation custom CRM development and platform integrations Experience building workflow engines automation pipelines and internal tools Business Systems Expertise Strong understanding of business operations cross-functional workflows and process optimization Ability to break down messy unstructured processes and rebuild them into clean systems Experience working with operations sales finance and installation teams Ability to understand business goals and translate them into technical execution plans Traits Mindset Exceptionally organized and structured thinker High maturity able to bring stability clarity and order to fast-moving environments Problem solver who thrives in ambiguity and builds clarity through systems Strong communication skills able to work directly with CEO n leadership Ownership mentality takes initiative and drives execution without micromanagement Highly intelligent resourceful and able to run a technical department from scratch Benefits Competitive salary package aligned with experience Opportunity to lead IT operations for a fast-growing international company Exposure to global teams and international projects Ability to build and shape IT processes from the ground up Career growth opportunities in leadership and technical specialization Collaborative high-performance culture that values innovation and results