Sprinklr Developer

Key Responsibilities - Configure and optimize Sprinklr modules (Social Listening, Care,) to support Client’s digital customer experience strategy - Develop workflows, automation, rules, and dashboards to improve service quality and customer engagement across channels - Integrate Sprinklr with enterprise platforms (CRM, loyalty, analytics, and data warehouse systems) via APIs and connectors - Collaborate with Digital, Marketing, Customer Experience, and IT teams to translate business needs into scalable Sprinklr solutions - Ensure Sprinklr configurations align with governance, compliance, and data privacy standards - Monitor platform performance, troubleshoot issues, and engage with Sprinklr support to resolve incidents - Provide training, documentation, and best practices to business users for effective platform adoption - Previous experience in configuring workflows on Live Chat and WhatsApp Required Qualifications - Bachelor’s degree in Computer Science, Information Systems, Marketing Technology, or a related field - 2–5 years of hands-on experience configuring and developing in Sprinklr - Hands-on experience with SprinklrAI+, dynamic workflows, SmartFAQs, setting up zeroshot model is mandatory - Proficiency in APIs, REST/JSON integrations, and data handling - Experience in building dashboards, reporting, and automation rules within Sprinklr - Strong analytical and problem-solving skills with attention to detail - Excellent communication and stakeholder management skills Preferred Qualifications - Sprinklr certifications (e.g., Platform Administrator, Modern Care, or Marketing Specialist) - Experience integrating Sprinklr with CRM (Salesforce, Dynamics), loyalty systems, or analytics platforms (Adobe Analytics, Google Analytics) - Familiarity with SQL and data visualization (Power BI, Tableau)