Finance Support Specialist

This is Adyen Adyen provides payments data and financial products in a single solution for customers like Meta Uber H M and Microsoft - making us the financial technology platform of choice At Adyen everything we do is engineered for ambition For our teams we create an environment with opportunities for our people to succeed backed by the culture and support to ensure they are enabled to truly own their careers We are motivated individuals who tackle unique technical challenges at scale and solve them as a team Together we deliver innovative and ethical solutions that help businesses achieve their ambitions faster Finance Support Specialist As a Finance Support Specialist you will be an expert on Adyen s platform and financial products You will be supporting the financial teams of our merchants all over the globe to facilitate their operations and ability to grow Ultimately the team you ll be part of will be responsible for helping our merchants with finance-related issues enabling them to use our financial products at full magnitude and advising our product teams on how to best address development resources In doing this you will be in close contact with our Finance teams Product team Account Management Development and many other internal teams The team is extremely merchant-focused highly motivated and thrives on shared success You will be part of an international team with diverse backgrounds and skill sets With Adyen being a 24 7 business we operate throughout time zones using a follow the sun principle The extensive knowledge of financial products and all the banking processes behind payments is the most valuable aspect for both our merchants and our internal teams What you ll do Be the first point of contact for our merchants and commercial teams for financial related issues reconciliation payouts payments settlements payment or loan status amongst others This means reactive proactive communication in English with our merchants both via email and on the phone Educate and advise our merchants financial teams on how to best gain value from our platform products and features Receive and analyze merchant pain points and work closely with Adyen s Finance Product and Development teams to improve or build new products to facilitate merchant s operations Who you are You have at least 3 years of experience involving direct BtoB customer support with exposure to banking payments or financial products issuing business accounts capital business financing You have strong finance and analytical skills and can easily get familiar with our internal accounting systems You have strong communication skills and are not afraid of being in direct contact with our merchants You make quick informed decisions under pressure and prioritize appropriately based on urgency necessity and both internal and external requests You ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity You have advanced level of proficiency with MS Excel You have excellent written and verbal communication skills in English You have a Finance or Economics educational background or work experience Our Diversity Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives This diversity of backgrounds and cultures is essential in helping us maintain our momentum Our business and technical challenges are unique and we need as many different voices as possible to join us in solving them - voices like yours No matter who you are or where you re from we welcome you to be your true self at Adyen Studies show that women and members of underrepresented communities apply for jobs only if they meet 100 of the qualifications Does this sound like you If so Adyen encourages you to reconsider and apply We look forward to your application What s next Ensuring a smooth and enjoyable candidate experience is critical for us We aim to get back to you regarding your application within 5 business days Our interview process tends to take about 4 weeks to complete but may fluctuate depending on the role Don t be afraid to let us know if you need more flexibility This role is based out of our Bengaluru office We are an office-first company and value in-person collaboration we do not offer remote-only roles