Front Office Executive(Receptionist)

2 weeks ago

Hyderabad, Telangana, India Hearing Solutions Full time
Job Description

Front Office Executive (Receptionist) - Male

Hearing Solutions is looking for a professional and welcoming Front Office Executive (Male) to be the first point of contact at our center. If you have a presentable personality, excellent communication skills, and a friendly, service-oriented attitude, we invite you to join our team.

Role & Responsibilities

As a Front Office Executive, you'll be responsible for:

- Welcome & Assist Customers: Greet customers warmly upon their arrival and provide assistance.
- Information Management: Accurately record customer details and information using official forms and templates.
- Visitor Guidance: Confirm the purpose of each visit (Test, Purchase, Service, Diagnosis, Consultation) and guide customers accordingly.
- Call Handling: Receive and respond to incoming calls, transfer them to appropriate departments, and provide comprehensive information and support to callers.
- Register Maintenance: Maintain walk-in and administrative registers diligently.
- Client Database: Prepare and regularly update the database of client contacts.
- Document Management: Organize and file papers, bills, and important documents systematically.
- Cash & Accounts Handling: Manage cash, deposit cash in the bank, and maintain the daily financial register.
- Inter-departmental Coordination: Coordinate effectively with different departments within the company.
- Reporting: Generate daily reports (Stocks, Sales, Walk-ins, Daily Expenses) and submit them to the Branch Manager.
- Staff Supervision: Supervise the Office Assistant and Housekeeping Staff.
- Event Coordination: Coordinate office events such as interview drives, promotional activities, joining formalities, send-offs, and birthdays.
- Equipment Oversight: Supervise and ensure that office equipment like fax machines, printers, and PABX systems are in working order.
- Maintenance Contacts: Maintain an organized and up-to-date directory of all maintenance staff contact numbers.
- Vendor Management: Manage vendors for stationery, travel agents, courier agents, and all allied third-party service providers.
- Confidentiality: Maintain confidentiality at all times regarding the organization's fiscal and personnel-related information.

Skill Set

- Presentable Personality: Must have a good and presentable personality.
- Communication Skills: Excellent communication skills (both verbal and written) are essential.
- Friendly Attitude: A friendly and approachable attitude will be very helpful.
- Analytical Skills: Good analytical skills are essential.
- Interpersonal/Soft Skills: Possess good interpersonal skills.
- Flexibility: Must be flexible with working hours.
- Computer Knowledge: Good knowledge of computers is required.
- Language Proficiency: Should speak English and Hindi fluently.
- Quick Learner: Must be a quick learner.
- Multi-tasking Ability: Capable of handling multiple tasks simultaneously.
- Service Attitude: Should possess an attitude to serve and help people.
- Customer Service Oriented: Customer Service experience is preferred.
- People Skills: Excellent people skills and the ability to interact effectively with a wide range of clients, staff, and customers.
- Experience: Experience as a Front Office Executive (FOE) in hospitals and clinics is preferable.
- Qualification: Graduation is preferred.
- Age: 19 to 30 years.

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