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Application Support Engineer

1 month ago

Bengaluru, Karnataka, India CyberProof Full time
Job Title: Application Support Engineer

Hiring Location: Hyderabad, Bangalore, Kochi, Noida, Pune, Chennai, Trivandrum

Experience Range: 3+ years

Company: UST

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30K+ employees in 30+ countries, UST builds for boundless impact—touching billions of lives in the process.

Job Overview:

We are looking for an experienced Integration Support Engineer to join our team and ensure seamless integration operations across platforms. You will work closely with Customer Support, QA/Dev, and Automation teams to resolve incidents, support testing activities, and maintain dashboards and documentation, ensuring operational excellence and system stability.

Key Responsibilities:

- Integration Support: Perform installation, deployment, and troubleshooting of integrations.
- On-Call Support: Participate in on-call rotations to address urgent integration issues, minimizing operational disruptions.
- Incident Triage and Support: Investigate and triage incoming incidents, escalating them to appropriate teams when necessary.
- Monitoring and Dashboard Management: Configure and maintain dashboards to monitor integration health, focusing on issues like exceptions and secret expirations.
- Collaboration with QA/Dev Teams: Assist QA and development teams in testing new integration versions and resolving bug fixes.
- Defect Identification and Reporting: Investigate tickets, identify platform or integration defects, and log them in tools like Jira or Trello.
- Knowledge Management: Develop and maintain Confluence documentation for known issues, tasks, and standard operating procedures.
- Environment Configuration Alignment: Ensure code repository configurations align with production environments to support stable integration delivery.

-

Skills

Must Have Skills:

- 3+ years of experience in an Integration/Support Engineering role.
- Strong troubleshooting and problem-solving abilities.
- Experience with ticket management systems like Jira.
- Proficiency in creating and maintaining technical documentation using Confluence.
- Hands-on experience with integration tools such as StackStorm.
- Familiarity with monitoring tools like Grafana and Power BI.
- Strong communication and collaboration skills to work effectively across teams.

Good to Have Skills:

- Basic understanding of Bitbucket and configuration management.
- Basic understanding of REST APIs for integration and testing.
- Working knowledge of Python.
- Knowledge of Azure Logic Apps and API management.
- Familiarity with agile/scrum methodologies.
- Bachelor's degree (preferred).

Preferred Experience (Nice to Have):

- Experience with cybersecurity platforms or similar systems.
- Knowledge of automation tools and workflows.
- Familiarity with incident triage and management in high-pressure environments.

Skills Summary:

- Integration Services
- On-Call Support
- Incident Management
- Technical Documentation (Confluence)
- Integration Tool Management (StackStorm, Azure Logic Apps)
- Monitoring Tools (Grafana, Power BI)
- Communication and Collaboration