Business Process Outsourcing Manager
4 weeks ago
Job Description
Designation : Head of outsourced Call-center / BPO
Location : Gurgaon
Experience : 8-12 Years
Salary Budget : Up to 15 LPA
Contact Details : 8586875140/[Confidential Information]
Job Description :
Outsourcing call center Yellow Calls provides high-quality services to customers, including telemarketing, customer support, database collection, and market monitoring. Currently, we are seeking a Head of Call Centre in India.
Responsibilities:
- Ensuring the efficient and profitable overall functioning of the Call Centre.
- Staff management.
- Budgeting, cost management, financial performance analysis, and handling accounts receivable.
- Responsible for business development, actively looking for new customers and maintaining current ones.
- Participation in strategic planning and decision-making.
- Interaction with the Head Office.
- Standardization and streamlining of all the operational processes within the Call Centre.
Who we are looking for:
-Experience working as an Operational Manager or Business Development Manager or a Head of a call center which provides services to external clients (not in-house).
- Experience managing teams of at least 30 people.
What we offer:
- Challenging assignment in an international company.
- Growth perspective
If you possess the necessary expertise and interested to contribute your insights to Yellow Calls, please submit your resume
RoleBusiness Head
Industry TypeBPO / Call Centre
DepartmentStrategic & Top Management
Employment TypeFull Time
Role CategoryTop Management
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