3 Days Left: SAP BASIS ENGINEER

Job Description

Key Responsibilities:

- Ensures that assigned Packaged Application technologies such as ErP, Middleware and other business critical software in the client's environment site is configured, installed, tested, and operational.
- Performs necessary checks, apply monitoring tools and respond to alerts.
- Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
- Assists in analyzing, assigning, and escalating support calls.
- Investigates third line support calls assigned and identify the root cause of incidents and problems.
- Reports and escalates issues to 3rd party vendors if necessary.
- Provides onsite technical support to clients and provide field engineering services to clients.
- Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality.
- Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
- Proactively identifies opportunities for work optimization including opportunities for automation of work.
- May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
- May work on implementing and delivering disaster recovery functions and tests.
- Performs any related task as required.

Knowledge and Attributes:

- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

- Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
- Relevant certifications such as (but not limited to) -
- SAP Certified Technology Associate - OS dB Migration for SAP NetWeaver 7.4.
- SAP Technology Consultant.
- SAP Certified Technology Associate - SAP HANA 2.0.
- Oracle Cloud Infrastructure Architect Professional.
- IBM Certified System Administrator - WebSphere Application Server Network.

Required experience:

- Seasoned years of work experience.
- Seasoned experience required in Engineering function within a medium to large ICT organization.
- Seasoned experience of Managed Services.
- Excellent working knowledge of ITIL processes.
- Excellent experience working with vendors and/or 3rd parties.
- Seasoned experience managing Packaged Application technologies such as ErP, Middleware and other business critical software.

Your day at NTT DATA

- As an Applications Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in providing top-notch managed services to our clients. Your day will involve proactively identifying and resolving incidents related to packaged application technologies like ErP and middleware, ensuring the seamless operation of business-critical applications. You will be the go-to expert for complex technical challenges and will use your deep technical expertise to deliver exceptional client outcomes.

- You will ensure that all assigned technologies within a client's environment are configured, installed, tested, and fully operational. This includes performing necessary checks, applying monitoring tools, and responding to alerts. When issues arise, you will investigate, analyze, and log these incidents with an eye for detail, escalating to third-party vendors when needed.

- In this dynamic role, you will also conduct monthly reviews of incidents and service requests, continuously striving to improve the quality of our service. You will provide onsite technical support and field engineering services as necessary, always aiming to optimize work processes and explore opportunities for automation.

- Your Responsibilities extend to the management and implementation of projects within the technology domain, delivering on client requirements and timelines efficiently. You will also play a part in executing disaster recovery functions and tests, ensuring that our clients' DATA and systems are always protected.

To thrive in this role, you need to have:

- Extensive experience in an engineering role within a medium to large ICT organization.
- In-depth knowledge of managed services and ITIL processes.
- Exceptional planning skills to manage activities and projects efficiently, taking into account changing circumstances.
- Strong communication skills, with the ability to work across different cultures and social groups.
- Active listening skills and the ability to adapt to changing circumstances.
- A client-first attitude, ensuring positive client experiences from start to finish.
- A positive outlook and the ability to work well under pressure.
- Commitment to hard work and the flexibility to work longer hours when necessary.
- A bachelor's degree in information technology or equivalent experience.

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