High Salary: Associate

4 weeks ago


Kolkata, West Bengal, India NMC Nexus Full time

Customer-focused individuals to join our Chat Support Team As a Customer Support Associate you will be the first point of contact for our customers via chat ensuring quick and accurate resolution of their queries while delivering a seamless and satisfying customer experienceWork Details Work Hours 9 hours per day including 1-hour break Shifts Men Rotational shifts Women Day shift only Week Off Rotational 1 per week Working Days 6 days a weekKey Responsibilities - Handle customer queries and complaints via chat support - Ensure prompt and effective resolution of customer issues - Maintain a high level of customer satisfaction and service quality - Record and manage customer interactions accurately in the system - Escalate unresolved issues to the appropriate internal teams - Identify and highlight recurring issues to help improve processes ref updazz com



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  • Associate

    3 weeks ago


    Kolkata, West Bengal, India Exbo Group Full time

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