Senior Technical Program Manager

Job Description

About Glean

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company's cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain's deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

About The Role

Glean is looking for a Senior Technical Program Manager to drive large-scale, cross-functional initiatives that shape the future of our products and infrastructure. This role provides ample opportunities to work on high-impact programs across engineering, product, design, and business teams, ensuring alignment, execution, and delivery of critical priorities. You will play a central role in defining program goals, structuring execution plans, and enabling teams to deliver with speed and quality. Some examples of initiatives you may lead include: scaling our infrastructure to support massive data volumes, coordinating multi-team feature launches, driving compliance and security programs, and implementing frameworks to improve execution efficiency across the company.

You Will

- Own and drive critical programs for one or two product areas end-to-end from planning and design through execution, launch, and iteration, partnering closely with engineers, product managers, and designers to ensure execution excellence and program success, which may include assisting with documentation, product questions, technical enablement and support to ensure launch success.
- Balance technical understanding with GTM knowledge to ensure projects not only release but also land with our field and customers.
- Define clear goals, success metrics, and timelines while ensuring alignment across engineering, product, and leadership teams
- Identify risks, manage dependencies, and proactively remove blockers to keep programs on track
- Maintain and communicate updates to the product roadmap, promoting transparency and alignment across teams. Create transparency through program documentation, dashboards, and status updates for stakeholders at all levels
- Improve and drive automation, processes, tools, and frameworks that help teams move faster, deliver higher-quality outcomes and reduce administrative burdens
- Assist with technical program management on cross-functional initiatives involving R&D, Marketing, and GTM, such as release notes, beta programs, and customer feature request processes.
- Partner with engineering and client services to enable effective cross-team coordination and release planning.

About You

- BA/BS in computer science, engineering, or a related technical field (or equivalent practical experience)
- 10+ years of experience in technical program management, product management, or engineering.
- 5+ years of experience in technical program management or Product/Engineering operations within an Enterprise B2B environment, with a track record of supporting complex technical initiatives.
- Excellent communication, organization, and stakeholder management skills, including creating clear, compelling presentations and reports for leadership, stakeholders, and external audiences with the ability to translate technical concepts into clear, actionable strategies for varied audiences.
- Proven ability to lead complex, cross-functional programs in a fast-paced environment with operational excellence.
- Familiarity with AI technologies and a demonstrated interest in applying AI-first thinking to product and operational challenges.
- Strong understanding of software development lifecycle, product development lifecycle, Agile practices, and program management methodologies
- Strong technical acumen, including the ability to self-serve data, automate workflows, understand network operations and deployment models, and engage confidently in technical discussions.
- Experience with A/B testing, user feedback analysis, and NPS (Net Promoter Score) methodologies to inform product and process improvements.
- Sound judgement and ability to walk teams through the balance between speed of innovation and adoption, and the needs of B2B Enterprise software, in sometimes ambiguous situations
- Ability to balance technical depth with strategic program execution, comfortable diving into details while keeping focus on the big picture
- Experience supporting or managing technical programs in cloud, on-premises, or hybrid network environments. Familiarity with cloud-native development practices, distributed systems, or infrastructure programs is a plus

Location:

- This role is hybrid (3 days a week in our Bangalore office)

Compensation & Benefits

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.