Lead Consultant

3 days ago

Noida, Uttar Pradesh, India Genpact Full time
Job Description

Inviting applications for the role of Lead Consultant - .Net Developer

In this role, you will be work as a .Net Developer & SME for BPM related applications.

Responsibilities

- SME / Managerial level support for BPM (.Net) related applications

- Ensuring services are delivered in line with the agreed service level targets.

- Provide escalation point and give focus to addressing possible service delivery issues.

- Identify and facilitate delivery of service improvements.

- Ability to communicate effectively across complex and diverse group of stakeholders.

- Should possess significant experience of delivery, operational business/IT support services in a highly integrated multi-application environment.

- Ability and flexible to work in a virtual environment across multiple time zones.

- Flexible to work in non-standard hours in supporting global production systems.

- Develop strong knowledge repository to ensure retention of knowledge and backup structure within the teams.

- Actively develop team members and direct reports by providing day to day guidance, feedback and on the job coaching.

- Should have in-depth knowledge on following .Net, SQL Server & JavaScript.

- Integrate data storage solutions through APIs on Azure storage, MS SQL, Azure Cache.

- Knowledge of Azure functions, Azure logic apps, Azure Event hub, Azure API gateway.

- Must have experience in troubleshooting issues & provide resolution to the end users under high pressure environments.

- Must have experience in Supporting 24x5 mission critical environments.

- Raise incident / problem tickets as required.

- RCA - support the provision of root cause analysis and associated problem ticket management.

- Resolve - provide second-level support for the resolution of incidents / problem tickets.

- Change & Release Management - support the relevant phases of the change & release management process, adhering to delivery milestones and timelines ... for example Break / Fix testing.

- Provide KT to new team members.

- Proactive monitoring of batch jobs, transactional errors, dashboards, production reporting schedules, database, and Server health.

- Support ad hoc requests from the Business for assistance in discussing / resolving issues not captured under existing Solution Manager tickets, for example knowledge gaps and training.

- Provide support during key periods of business activity, such as month, quarter, and year end activities.

- Attend, participate and contribute in 1:1's, team meetings, Goal Plans and Development Activities.

- Able to demonstrate the use of problem-solving methodologies.

- Able to work within a culturally diverse environment.

- Adaptable and flexible approach to working across global business locations.

Qualifications we seek in you

Minimum Qualifications / Skills

- BE, B-Tech, BCA, MCA

- Relevant experience in a recognized software/organization which includes software development life cycle, software support life cycle and managed application support teams.

Preferred Qualifications/ Skills

- ITIL qualified to foundation level or relevant support experience in an ITIL background.

- Experience of first/second level application support.

- Experience in the use of ITIL toolsets (Service now, JIRA, BMC Remedy)

- Experience in Dot Net, Javascript, jQuery and SQL Server

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