Assistant Banquet Manager

Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards Develops and directs team to provide consistent high quality service Communicates performance expectations and trains staff in processes Responsible for managing financial and administrative duties CANDIDATE PROFILEEducation and Experience High school diploma or GED 2 years experience in the event management food and beverage or related professional area CORE WORK ACTIVITIESSupporting Management of Department Operations and Inventories Manages departmental inventories and assets including par levels and maintenance of equipment Conducts monthly department meetings with the Banquet captains and employees Maintains attendance log for banquet employees Maintains and enforces established sanitation levels Adheres to and reinforces all standards policies and procedures SOPs LSOPs etc Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores Orders supplies for the department e g china glass silver buffet presentations props and other service equipment needs Uses banquet beverage Use records to guide banquet beverage supervisor in controlling liquor costs managing the banquet beverage perpetual inventory and requisitioning liquor Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction Schedules banquet service staff to forecast and service standards while maximizing profits Participating in and Leading Banquet Teams Attends and participates in all pertinent meetings Leads shifts and actively participates in the servicing of events Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine and overall event presentation Providing and Ensuring Exceptional Customer Service Sets a positive example for guest relations Interacts with guests to obtain feedback on product quality and service levels Responds to and handles guest problems and complaints Empowers employees to provide excellent customer service Strives to improve service performance Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges focuses on continuous improvement of guest satisfaction Conducting Human Resources Activities Interviews and hires Banquet captains and employees with appropriate skills Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job Ensures employees understand expectations and parameters Observes service behaviors of employees and provides feedback to individuals Reviews comment cards and guest satisfaction results with employees Participates in the development and implementation of corrective action plans Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality Always by delivering thoughtful heartfelt forward-thinking service that upholds and builds upon this living legacy With the name that s synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels In joining Marriott Hotels you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you JW Marriott is part of Marriott International s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world JW believes our associates come first Because if you re happy our guests will be happy JW Marriott associates are confident innovative genuine intuitive and carry on the legacy of the brand s namesake and company founder J Willard Marriott Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy true camaraderie with a diverse group of co-workers JW creates opportunities for training development recognition and most importantly a place where you can pursue your passions in a luxury environment with a focus on holistic well-being Treating guests exceptionally starts with the way we take care of our associates That s The JW Treatmentxe2x84xa2 In joining JW Marriott you join a portfolio of brands with Marriott International Be where you can do your best work xe2x80x8b begin your purpose belong to an amazing globalxe2x80x8b team and become the best version of you