Team Leader Content Moderation

1 day ago

Gurugram Gurugram India IGT Solutions Full time

Job Description TEAM LEADER CONTENT MODERATION Key Responsibilities: - Lead and manage a team of agents responsible for content moderation across various formats (image, video, text). - Monitor and drive team performance in line with business targets and SLAs. - Conduct regular performance reviews including weekly 1:1s, Early Warning System (EWS), and Individual Development Plans (IDPs). - Ensure consistent achievement of productivity targets (1000 cases per agent per day) and accuracy standards (99%). - Analyze team performance data regularly and share actionable insights with relevant stakeholders. - Conduct audits, provide coaching, and deliver constructive feedback to team members. - Collaborate with cross-functional departments such as Transport, Payroll, Learning & Development (L&D), and Human Resources (HR). - Promote team engagement and ensure employee well-being. - Provide timely inputs and recommendations on process improvements and policy updates. TEAM LEADER DATA ANNOTATION Key Responsibilities - Supervise and manage a team of data annotators, ensuring timely and accurate completion of labeling tasks. - Review and validate annotated datasets for consistency, accuracy, and compliance with project requirements. - Collaborate with data scientists and machine learning engineers to refine annotation protocols and support model development. - Identify and resolve data discrepancies or inconsistencies proactively. - Develop and implement quality control processes for ongoing annotation projects. - Generate regular reports on annotation progress, quality metrics, and team performance. - Stay current with advancements in data annotation tools, methodologies, and machine learning best practices. - Provide training and support to new team members and ensure adherence to established guidelines.

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