Application Engineer

18 hours ago

Bengaluru, India Black Box Full time

Senior Engineer – Application & Professional Services Job Description Key Skill - Application Development & Integration - Platform Expertise - Cloud & Multi-Platform Integration - Professional Services & Support Required Skills & Qualifications - Technical Expertise - Strong programming skills in C++, Python, SQL, JAVA, HTML, CSS, APACHE, SQL Developer, XML etc. - Deep understanding of Avaya applications (OD, AEP, POM, Predictive Dialer). - Knowledge of TTS, STT, Generative AI, and Conversational AI on multiple platforms. - Familiarity with Avaya enablement services (TSAPI, DLG, DMCC). - Working knowledge of Genesys IVR and Genesys Foundry. - iOS, Android development knowledge would be added advantage. - Experience in designing Conversational AI workflows with LLMs and third-party AI APIs. - Exposure to omnichannel solutions (voice, chat, messaging). - Cloud & Platform Knowledge - Experience with cloud telephony/contact center platforms: Avaya, Cisco, Genesys, Zoom, RingCentral. - Understanding of API integrations, cloud deployments, and microservices architecture is a plus. - Professional Skills - Strong problem-solving skills with the ability to design and deliver scalable solutions. - Excellent communication and client-facing skills. - Ability to work independently and lead technical discussions with stakeholders. Qualification: Bachelor Degree / Masters Degree having working experience more than 8+ Years. Certification: Holding certification on : Cisco, Avaya, Genesys, Microsoft etc.

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