Lead Software Engineer

Company Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives To create a better experience for their customers and employees To help them grow Software is a choice that can make or break a business Create better or worse experiences Propel or throttle growth Business software has become a blocker instead of ways to get work done There s another option Freshworks With a fresh vision for how the world works At Freshworks we build uncomplicated service software that delivers exceptional customer and employee experiences Our enterprise-grade solutions are powerful yet easy to use and quick to deliver results Our people-first approach to AI eliminates friction making employees more effective and organizations more productive Over 72 000 companies including Bridgestone New Balance Nucor S P Global and Sony Music trust Freshworks customer experience CX and employee experience EX software to fuel customer loyalty and service efficiency And over 4 500 Freshworks employees make this possible all around the world Fresh vision Real impact Come build it with us Overview At Freshworks uptime is sacred As a Lead Site Reliability Engineer SRE you ll be the engineer behind the curtain designing for resilience automating recovery and ensuring our systems stay fast stable and observable at scale You ll partner closely with engineering platform and product teams to shift reliability left and set the standard for performance and availability If you live for clean telemetry root cause resolution and engineering chaos into confidence this is your playground Responsibilities Design and implement tools to improve availability latency scalability and system health Define SLIs SLOs manage error budgets and drive performance engineering efforts Build and maintain automated monitoring alerting and remediation pipelines Collaborate with engineering teams to improve reliability by design Lead incident response root cause analysis and blameless postmortems Champion observability across services logs metrics traces Contribute to infrastructure architecture automation and reliability roadmaps Advocate for SRE best practices across teams and functions Requirements Coding Proficiency Develop clear efficient and well-structured code Linux Expertise In-depth knowledge of Linux for system administration and advanced troubleshooting Containerization Orchestration Practical experience with Docker and Kubernetes for application deployment and management CI CD Management Design implement and maintain Continuous Integration and Continuous Delivery pipelines Security Compliance Understand security best practices and compliance in infrastructure High Availability Scalability Design and implement highly available scalable and resilient distributed systems Infrastructure as Code IaC Automation Proficient in IaC tools and automating infrastructure provisioning and management Disaster Recovery DR High Availability HA Deep knowledge and practical experience with various DR and HA strategies Observability Implement and utilize monitoring logging and tracing tools for system health System Design Distributed Systems Design complex distributed systems with a focus on reliability and operations Problem-Solving Troubleshooting Excellent analytical and diagnostic skills for resolving complex system issues Qualifications Degree in Computer Science Engineering or related field 7-9 years of experience in SRE DevOps or Production Engineering roles Experience building and scaling services in production with high uptime targets 99 99 Clear track record of reducing incident frequency and improving response metrics MTTD MTTR Strong communicator who thrives in high-pressure environments Passionate about automation chaos engineering and making things just work Additional Information At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business