Programme Manager

Job Description Programme Manager - Portfolio Navigator Management Services Position Overview We are seeking an experienced Programme Manager to lead the delivery of the Portfolio Navigator Management Services project, a strategic initiative that will transform how clients interact with and optimize their real estate portfolios. This role requires a seasoned programme management professional who can orchestrate complex, multi-workstream initiatives while delivering exceptional business value through innovative technology solutions. Key Responsibilities Programme Leadership & Strategy - Lead end-to-end delivery of Portfolio Navigator Management Services project, ensuring alignment with Portfolio Services strategic objectives and client value propositions - Develop comprehensive programme roadmap with clear milestones, dependencies, and success criteria that support REMS Board vision for next-generation portfolio management - Establish programme governance framework including stakeholder management protocols, risk mitigation strategies, and quality assurance processes - Coordinate cross-functional teams across Technology, Product Management, Client Services, and Regional Operations to ensure unified programme delivery Portfolio Navigator Platform Development - Oversee development and implementation of intelligent portfolio navigation capabilities that enable clients to optimize real estate performance and decision-making - Manage integration of Portfolio Navigator with PortfolioOS ecosystem, ensuring seamless data flow and unified user experience across Portfolio Services platforms - Drive implementation of AI-powered analytics, predictive modeling, and automated reporting capabilities within Portfolio Navigator platform - Ensure Portfolio Navigator delivers measurable client value through enhanced portfolio visibility, optimization recommendations, and strategic insights Stakeholder Management & Communication - Manage complex stakeholder ecosystem including global Portfolio Services leadership, regional delivery teams, technology partners, and key client representatives - Provide executive-level programme reporting to Portfolio Services leadership and REMS Board, highlighting progress, risks, and strategic opportunities - Facilitate programme alignment across multiple time zones, cultures, and organizational levels while maintaining clear communication and unified objectives - Lead client engagement activities including requirement gathering, solution validation, and deployment planning for Portfolio Navigator implementation Programme Execution Excellence - Implement robust programme management processes including agile delivery methodologies, quality gates, and continuous improvement mechanisms - Manage programme budget exceeding $[X]M with full accountability for resource allocation, cost optimization, and ROI delivery - Coordinate multiple workstreams including platform development, data integration, user experience design, and client onboarding processes - Ensure programme delivery meets quality standards, timeline commitments, and budget constraints while exceeding stakeholder expectations Innovation & Future-State Development - Drive innovation in portfolio management service delivery through Portfolio Navigator capabilities that differentiate JLL in the competitive landscape - Establish framework for continuous platform evolution based on client feedback, market trends, and emerging technology opportunities - Create scalable delivery model that enables Portfolio Navigator expansion across global markets and diverse client segments - Position Portfolio Navigator as industry-leading solution that sets new standards for commercial real estate portfolio management Required Qualifications Programme Management Expertise - Bachelor's degree in Business Administration, Engineering, Computer Science, or related field; MBA or advanced degree preferred - 8+ years of programme management experience with proven track record of delivering complex, multi-million dollar technology initiatives - Expert-level programme management skills including stakeholder management, risk mitigation, budget management, and quality assurance - Professional programme management certification (PMP, MSP, or equivalent) with demonstrated application of best practices Technology & Platform Experience - Extensive experience managing technology platform development including SaaS solutions, data integration, and user experience optimization - Understanding of real estate technology ecosystem with preference for portfolio management, lease administration, or transaction management platforms - Knowledge of AI/ML integration, predictive analytics, and automated reporting within enterprise software solutions - Experience with cloud platforms, API development, and enterprise system integration methodologies Industry & Domain Knowledge - Commercial real estate industry experience with deep understanding of portfolio management processes, client needs, and market dynamics - Portfolio Services knowledge including transaction management, lease administration, consulting, and client relationship management - Understanding of real estate data structures, reporting requirements, and regulatory compliance considerations - Experience working with sophisticated real estate clients and understanding their portfolio optimization objectives Leadership & Communication Skills - Proven ability to lead cross-functional teams exceeding 20+ members across multiple geographic locations and organizational levels - Executive communication skills with ability to present complex programme information to C-level stakeholders and board members - Change management expertise including stakeholder alignment, adoption planning, and organizational transformation leadership - Crisis management and problem-solving capabilities for handling complex programme challenges and unexpected obstacles Preferred Qualifications - Portfolio Services or similar real estate services experience within JLL or comparable organization - Experience with PortfolioOS platform or similar enterprise real estate technology solutions - Global programme management experience across multiple markets and regulatory environments - Client-facing experience including requirement gathering, solution design, and deployment management Success Metrics - On-time, on-budget delivery of Portfolio Navigator Management Services platform - Achievement of client adoption targets and user satisfaction scores exceeding 90% - Delivery of measurable ROI including cost savings, efficiency gains, and revenue enhancement for Portfolio Services - Successful integration with PortfolioOS ecosystem and seamless user experience across platforms - Establishment of scalable delivery model for future Portfolio Navigator expansion What We Offer - Opportunity to lead transformational technology initiative that shapes the future of commercial real estate portfolio management - Collaborative environment with access to cutting-edge technology resources and industry expertise - Professional development opportunities including leadership training and industry conference participation - Competitive compensation package including performance-based incentives aligned with programme success - Comprehensive benefits package and flexible working arrangements Reports to: Head of Portfolio Services Location: [Bangalore, India/Hybrid Options] Employment Type: Full-time