▷ (Apply in 3 Minutes) Training Officer

4 weeks ago

Mumbai India TP Full time

Job Description

- Conduct new hire training and soft skills / Negotiation skill training
- Should complete monthly cyclic activities including refresher training, update training and PKT
- Sensitize to training needs / understand learning requirements of different learning groups
- Liaison with the Quality and Operations to identify, screen and execute process improvement plans
- Ability to execute training tasks / assignment on short notice
- Interested to deliver and contribute towards process improvement

Take accountability for new hires performance during the OJT period, including attrition

Roles and Responsibilities

- Conduct new hire training and soft skills / Negotiation skill training
- Should complete monthly cyclic activities including refresher training, update training and PKT
- Sensitize to training needs / understand learning requirements of different learning groups
- Liaison with the Quality and Operations to identify, screen and execute process improvement plans
- Ability to execute training tasks / assignment on short notice
- Interested to deliver and contribute towards process improvement
- Take accountability for new hires performance during the OJT period, including attrition .

FUNCTIONAL/ OPERATIONAL:

- Monitor calls of each advisor every week ,during OJT and provide immediate feedback to the advisors in case of failed call.
- Provide regular feedback to Team Members regarding the performance of the team and any issue that needs escalation.
- Document the feedback signed off by the concerned parties.
- Monitor calls across teams (cross monitoring) every month.
- Nominate and groom floorwalkers amongst the team regularly.
- Conduct process refreshers and Policy refreshers.
- Nominate advisors to conduct buzz sessions.
- Handle all escalation calls for the team.
- Sharing good calls & bad calls , creating product level FAQ's .
- Nominating hall of fame & hall of shame for OJT Batch .
- Conduct buzz sessions for any updates and share new information with the team including the targets for the day.
- Check the login schedules.
- Manage attrition through regular communication with advisors and tracking EWS through changes in behavior, performance and attendance.

Preferred Skills:

- Strong communication skills in English

Critical Competencies:

- Customer Service
- Good analytical skills
- Must be very good with data representation
- Must be very good with MS Excel
- Time Management
- Ability to multi-task

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